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1 | %# BEGIN BPS TAGGED BLOCK {{{ |
2 | %# | |
3 | %# COPYRIGHT: | |
4 | %# | |
403d7b0b | 5 | %# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC |
84fb5b46 MKG |
6 | %# <sales@bestpractical.com> |
7 | %# | |
8 | %# (Except where explicitly superseded by other copyright notices) | |
9 | %# | |
10 | %# | |
11 | %# LICENSE: | |
12 | %# | |
13 | %# This work is made available to you under the terms of Version 2 of | |
14 | %# the GNU General Public License. A copy of that license should have | |
15 | %# been provided with this software, but in any event can be snarfed | |
16 | %# from www.gnu.org. | |
17 | %# | |
18 | %# This work is distributed in the hope that it will be useful, but | |
19 | %# WITHOUT ANY WARRANTY; without even the implied warranty of | |
20 | %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU | |
21 | %# General Public License for more details. | |
22 | %# | |
23 | %# You should have received a copy of the GNU General Public License | |
24 | %# along with this program; if not, write to the Free Software | |
25 | %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA | |
26 | %# 02110-1301 or visit their web page on the internet at | |
27 | %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. | |
28 | %# | |
29 | %# | |
30 | %# CONTRIBUTION SUBMISSION POLICY: | |
31 | %# | |
32 | %# (The following paragraph is not intended to limit the rights granted | |
33 | %# to you to modify and distribute this software under the terms of | |
34 | %# the GNU General Public License and is only of importance to you if | |
35 | %# you choose to contribute your changes and enhancements to the | |
36 | %# community by submitting them to Best Practical Solutions, LLC.) | |
37 | %# | |
38 | %# By intentionally submitting any modifications, corrections or | |
39 | %# derivatives to this work, or any other work intended for use with | |
40 | %# Request Tracker, to Best Practical Solutions, LLC, you confirm that | |
41 | %# you are the copyright holder for those contributions and you grant | |
42 | %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, | |
43 | %# royalty-free, perpetual, license to use, copy, create derivative | |
44 | %# works based on those contributions, and sublicense and distribute | |
45 | %# those contributions and any derivatives thereof. | |
46 | %# | |
47 | %# END BPS TAGGED BLOCK }}} | |
48 | <& /Elements/Header, | |
49 | Title => $title, | |
50 | onload => "function () { hide('Ticket-Create-details') }" &> | |
51 | <& /Elements/Tabs &> | |
52 | ||
53 | <& /Elements/ListActions, actions => \@results &> | |
54 | ||
55 | <form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate"> | |
56 | <input type="hidden" class="hidden" name="id" value="new" /> | |
57 | ||
58 | % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); | |
59 | ||
60 | % if ($gnupg_widget) { | |
61 | <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> | |
62 | % } | |
63 | ||
64 | <div id="Ticket-Create-basics"> | |
65 | <a name="basics"></a> | |
66 | ||
67 | <div id="ticket-create-metadata"> | |
68 | <&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &> | |
69 | <input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Id %>" /> | |
70 | <table width="100%" border="0"> | |
71 | <& /Ticket/Elements/EditBasics, | |
72 | InTable => 1, | |
73 | fields => [ | |
74 | { name => 'Queue', | |
75 | comp => '/Ticket/Elements/ShowQueue', | |
76 | args => { | |
77 | QueueObj => $QueueObj, | |
78 | }, | |
79 | }, | |
80 | { name => 'Status', | |
81 | comp => '/Elements/SelectStatus', | |
82 | args => { | |
83 | Name => "Status", | |
84 | Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate, | |
85 | DefaultValue => 0, | |
86 | SkipDeleted => 1, | |
87 | QueueObj => $QueueObj, | |
88 | }, | |
89 | }, | |
90 | { name => 'Owner', | |
91 | comp => '/Elements/SelectOwner', | |
92 | args => { | |
93 | Name => "Owner", | |
94 | Default => $ARGS{Owner} || RT->Nobody->Id, | |
95 | DefaultValue => 0, | |
96 | QueueObj => $QueueObj, | |
97 | }, | |
98 | } | |
99 | ] | |
100 | &> | |
101 | ||
102 | % $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS ); | |
103 | ||
104 | <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &> | |
105 | <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &> | |
106 | </table> | |
107 | </&> | |
b5747ff2 | 108 | % $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS ); |
84fb5b46 MKG |
109 | </div> |
110 | ||
111 | <div id="ticket-create-message"> | |
112 | <&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &> | |
113 | <table border="0" cellpadding="0" cellspacing="0"> | |
114 | <tr> | |
115 | <td class="label"> | |
116 | <&|/l&>Requestors</&>: | |
117 | </td> | |
118 | <td class="value" colspan="5"> | |
119 | <& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> | |
120 | % $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS ); | |
121 | </td> | |
122 | </tr> | |
123 | <tr> | |
124 | <td class="label"> | |
125 | <&|/l&>Cc</&>: | |
126 | </td> | |
127 | <td class="value" colspan="5"><& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc} &></td> | |
128 | </tr> | |
129 | ||
130 | <tr> | |
131 | <td class="label"> </td> | |
132 | <td class="comment" colspan="5"> | |
133 | <i><font size="-2"> | |
134 | <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&> | |
135 | </font></i> | |
136 | </td> | |
137 | </tr> | |
138 | ||
139 | <tr> | |
140 | <td class="label"> | |
141 | <&|/l&>Admin Cc</&>: | |
142 | </td> | |
143 | <td class="value" colspan="5"><& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc} &></td> | |
144 | </tr> | |
145 | ||
146 | <tr> | |
147 | <td class="label"> </td> | |
148 | <td class="comment" colspan="5"> | |
149 | <i><font size="-2"> | |
150 | <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&> | |
151 | </font></i> | |
152 | </td> | |
153 | </tr> | |
154 | ||
155 | <tr> | |
156 | <td class="label"> | |
157 | <&|/l&>Subject</&>: | |
158 | </td> | |
159 | <td class="value" colspan="5"> | |
160 | <input type="text" name="Subject" maxsize="200" value="<%$ARGS{Subject} || ''%>" /> | |
161 | % $m->callback( %ARGS, CallbackName => 'AfterSubject' ); | |
162 | </td> | |
163 | </tr> | |
164 | ||
165 | % if ( $gnupg_widget ) { | |
166 | <tr><td> </td><td colspan="5"> | |
167 | <& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &> | |
168 | </td></tr> | |
169 | % } | |
170 | ||
171 | <tr> | |
172 | <td colspan="6"> | |
173 | <&|/l&>Describe the issue below</&>:<br /> | |
174 | % if ( RT->Config->Get('ArticleOnTicketCreate')) { | |
175 | <& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &> | |
176 | % } | |
177 | % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' ); | |
178 | % if (exists $ARGS{Content}) { | |
179 | <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> | |
180 | % } else { | |
181 | <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> | |
182 | %} | |
183 | % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' ); | |
184 | ||
185 | <br /> | |
186 | </td> | |
187 | </tr> | |
188 | ||
189 | <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj &> | |
190 | </table> | |
191 | </&> | |
192 | <& /Elements/Submit, Label => loc("Create"), id => 'SubmitTicket' &> | |
193 | </div> | |
194 | </div> | |
195 | ||
196 | <div id="Ticket-Create-details"> | |
197 | <a name="details"></a> | |
198 | <table width="100%" border="0"> | |
199 | <tr> | |
200 | <td width="50%" valign="top" class="boxcontainer"> | |
201 | <div class="ticket-info-basics"> | |
202 | <&| /Widgets/TitleBox, title => loc('The Basics'), | |
203 | title_class=> 'inverse', | |
204 | color => "#993333" &> | |
205 | <table border="0"> | |
206 | <tr><td class="label"><&|/l&>Priority</&>:</td> | |
207 | <td><& /Elements/SelectPriority, | |
208 | Name => "InitialPriority", | |
209 | Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority, | |
210 | &></td></tr> | |
211 | <tr><td class="label"><&|/l&>Final Priority</&>:</td> | |
212 | <td><& /Elements/SelectPriority, | |
213 | Name => "FinalPriority", | |
214 | Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority, | |
215 | &></td></tr> | |
216 | <tr><td class="label"><&|/l&>Time Estimated</&>:</td> | |
217 | <td> | |
218 | <& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &> | |
219 | ||
220 | </td></tr> | |
221 | <tr><td class="label"><&|/l&>Time Worked</&>:</td> | |
222 | <td> | |
223 | <& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &> | |
224 | </td></tr> | |
225 | <tr> | |
226 | <td class="label"><&|/l&>Time Left</&>:</td> | |
227 | <td> | |
228 | <& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &> | |
229 | </td></tr> | |
230 | </table> | |
231 | </&> | |
232 | <br /> | |
233 | <div class="ticket-info-dates"> | |
234 | <&|/Widgets/TitleBox, title => loc("Dates"), | |
235 | title_class=> 'inverse', | |
236 | color => "#663366" &> | |
237 | ||
238 | <table> | |
239 | <tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr> | |
240 | <tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr> | |
241 | </table> | |
242 | </&> | |
243 | </div> | |
244 | </div> | |
245 | <br /> | |
246 | </td> | |
247 | ||
248 | <td valign="top" class="boxcontainer"> | |
249 | <div class="ticket-info-links"> | |
250 | <&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> | |
251 | ||
252 | <em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em> | |
253 | <table border="0"> | |
254 | <tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr> | |
255 | <tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr> | |
256 | <tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr> | |
257 | <tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr> | |
258 | <tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr> | |
259 | <tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr> | |
260 | ||
261 | ||
262 | </table> | |
263 | </&> | |
264 | </div> | |
265 | <br /> | |
266 | ||
267 | </td> | |
268 | </tr> | |
269 | </table> | |
270 | <& /Elements/Submit, Label => loc("Create") &> | |
271 | </div> | |
272 | </form> | |
273 | ||
274 | <%INIT> | |
275 | $m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); | |
276 | my $Queue = $ARGS{Queue}; | |
277 | $session{DefaultQueue} = $Queue; | |
278 | ||
279 | if ($CloneTicket) { | |
280 | my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); | |
281 | $CloneTicketObj->Load($CloneTicket) | |
282 | or Abort( loc("Ticket could not be loaded") ); | |
283 | ||
284 | my $clone = { | |
285 | Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), | |
286 | Cc => join( ',', $CloneTicketObj->CcAddresses ), | |
287 | AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), | |
288 | InitialPriority => $CloneTicketObj->Priority, | |
289 | }; | |
290 | ||
291 | $clone->{$_} = $CloneTicketObj->$_() | |
292 | for qw/Owner Subject FinalPriority TimeEstimated TimeWorked | |
293 | Status TimeLeft/; | |
294 | ||
295 | $clone->{$_} = $CloneTicketObj->$_->AsString | |
296 | for grep { $CloneTicketObj->$_->Unix } | |
297 | map { $_ . "Obj" } qw/Starts Started Due Resolved/; | |
298 | ||
299 | my $members = $CloneTicketObj->Members; | |
300 | my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by ); | |
301 | my $refers = $CloneTicketObj->RefersTo; | |
b5747ff2 MKG |
302 | my $get_link_value = sub { |
303 | my ($link, $type) = @_; | |
304 | my $uri_method = $type . 'URI'; | |
305 | my $local_method = 'Local' . $type; | |
306 | my $uri = $link->$uri_method; | |
307 | return if $uri->IsLocal and | |
308 | $uri->Object and | |
309 | $uri->Object->isa('RT::Ticket') and | |
310 | $uri->Object->Type eq 'reminder'; | |
311 | ||
312 | return $link->$local_method || $uri->URI; | |
313 | }; | |
84fb5b46 | 314 | while ( my $refer = $refers->Next ) { |
b5747ff2 MKG |
315 | my $refer_value = $get_link_value->($refer, 'Target'); |
316 | push @refers, $refer_value if defined $refer_value; | |
84fb5b46 MKG |
317 | } |
318 | $clone->{'new-RefersTo'} = join ' ', @refers; | |
319 | ||
320 | my $refers_by = $CloneTicketObj->ReferredToBy; | |
321 | while ( my $refer_by = $refers_by->Next ) { | |
b5747ff2 MKG |
322 | my $refer_by_value = $get_link_value->($refer_by, 'Base'); |
323 | push @refers_by, $refer_by_value if defined $refer_by_value; | |
84fb5b46 MKG |
324 | } |
325 | $clone->{'RefersTo-new'} = join ' ', @refers_by; | |
84fb5b46 MKG |
326 | |
327 | my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); | |
328 | while ( my $cf = $cfs->Next ) { | |
329 | my $cf_id = $cf->id; | |
330 | my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); | |
331 | my @cf_values; | |
332 | while ( my $cf_value = $cf_values->Next ) { | |
333 | push @cf_values, $cf_value->Content; | |
334 | } | |
335 | $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n", | |
336 | @cf_values; | |
337 | } | |
338 | ||
339 | for ( keys %$clone ) { | |
340 | $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; | |
341 | } | |
342 | ||
343 | } | |
344 | ||
345 | my @results; | |
346 | ||
347 | my $title = loc("Create a new ticket"); | |
348 | ||
349 | my $QueueObj = RT::Queue->new($session{'CurrentUser'}); | |
350 | $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); | |
351 | ||
352 | $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); | |
353 | ||
354 | $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); | |
355 | ||
356 | my $CFs = $QueueObj->TicketCustomFields(); | |
357 | ||
358 | my $ValidCFs = $m->comp( | |
359 | '/Elements/ValidateCustomFields', | |
360 | CustomFields => $CFs, | |
361 | ARGSRef => \%ARGS | |
362 | ); | |
363 | ||
5b0d0914 | 364 | ProcessAttachments(ARGSRef => \%ARGS); |
84fb5b46 MKG |
365 | |
366 | my $checks_failure = 0; | |
367 | ||
368 | my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); | |
369 | $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', | |
370 | self => $gnupg_widget, | |
371 | QueueObj => $QueueObj, | |
372 | ); | |
373 | ||
374 | ||
375 | if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) { | |
376 | my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', | |
377 | self => $gnupg_widget, | |
378 | Operation => 'Create', | |
379 | QueueObj => $QueueObj, | |
380 | ); | |
381 | $checks_failure = 1 unless $status; | |
382 | } | |
383 | ||
384 | # check email addresses for RT's | |
385 | { | |
386 | foreach my $field ( qw(Requestors Cc AdminCc) ) { | |
387 | my $value = $ARGS{ $field }; | |
388 | next unless defined $value && length $value; | |
389 | ||
390 | my @emails = Email::Address->parse( $value ); | |
391 | foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { | |
392 | push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) ); | |
393 | $checks_failure = 1; | |
394 | $email = undef; | |
395 | } | |
396 | $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; | |
397 | } | |
398 | } | |
399 | ||
400 | my $skip_create = 0; | |
401 | $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, | |
402 | checks_failure => $checks_failure, results => \@results ); | |
403 | ||
404 | $m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, | |
405 | checks_failure => $checks_failure, results => \@results ); | |
406 | ||
407 | if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket? | |
408 | if ( $ValidCFs && !$checks_failure && !$skip_create ) { | |
409 | $m->comp('Display.html', %ARGS); | |
410 | $RT::Logger->crit("After display call; error is $@"); | |
411 | $m->abort(); | |
412 | } | |
413 | elsif ( !$ValidCFs ) { | |
414 | # Invalid CFs | |
415 | while (my $CF = $CFs->Next) { | |
416 | my $msg = $m->notes('InvalidField-' . $CF->Id) or next; | |
417 | push @results, $CF->Name . ': ' . $msg; | |
418 | } | |
419 | } | |
420 | } | |
421 | PageMenu->child( basics => raw_html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Basics') . q[</a>]); | |
422 | PageMenu->child( details => raw_html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Details') . q[</a>]); | |
423 | </%INIT> | |
424 | ||
425 | <%ARGS> | |
426 | $DependsOn => undef | |
427 | $DependedOnBy => undef | |
428 | $MemberOf => undef | |
429 | $QuoteTransaction => undef | |
430 | $CloneTicket => undef | |
431 | </%ARGS> |