Upgrade to 4.2.2

[usit-rt.git] / share / html / Ticket / Display.html

%# BEGIN BPS TAGGED BLOCK {{{
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%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
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%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
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<& /Elements/Header, 
    Title => $title,
    LinkRel => \%link_rel &>
<& /Elements/Tabs &>

% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj);

<& /Elements/ListActions, actions => \@Actions &>
<& Elements/ShowUpdateStatus, Ticket => $TicketObj &>
<& Elements/ShowDependencyStatus, Ticket => $TicketObj &>

% $m->callback( %ARGS, Ticket => $TicketObj, Transactions => $transactions, Attachments => $attachments, CallbackName => 'BeforeShowSummary' );
<div class="summary">
<&| /Widgets/TitleBox, title => loc('Ticket metadata') &>
<& /Ticket/Elements/ShowSummary,  Ticket => $TicketObj, Attachments => $attachments &>
</&>
</div>
<br />

% $m->callback( Ticket => $TicketObj, %ARGS, Transactions => $transactions, Attachments => $attachments, CallbackName => 'BeforeShowHistory' );

% my $ShowHistory = RT->Config->Get("ShowHistory", $session{'CurrentUser'});
% if (not $ForceShowHistory and $ShowHistory eq "delay") {
    <& /Ticket/Elements/DelayShowHistory,
        Ticket => $TicketObj,
        ShowHeaders => $ARGS{'ShowHeaders'},
    &>
% } elsif (not $ForceShowHistory and $ShowHistory eq "click") {
    <& /Ticket/Elements/ClickToShowHistory,
        Ticket => $TicketObj,
        ShowHeaders => $ARGS{'ShowHeaders'},
    &>
% } else {
    <& /Elements/ShowHistory ,
          Object => $TicketObj,
          Transactions => $transactions,
          ShowHeaders => $ARGS{'ShowHeaders'},
          Attachments => $attachments,
          AttachmentContent => $attachment_content
    &>
% }

% $m->callback( %ARGS,
%     Ticket       => $TicketObj,
%     Transactions => $transactions,
%     Attachments  => $attachments,
%     CallbackName => 'AfterShowHistory',
% );

<%ARGS>
$id => undef
$TicketObj => undef
$ShowHeaders => 0
$ForceShowHistory => 0
</%ARGS>

<%INIT>

$m->callback( TicketObj => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'Initial' );

if ( ! $ARGS{'NoRedirect'} && RT::Interface::Web->MobileClient()) {
    $id ||= $TicketObj->id if $TicketObj;
    RT::Interface::Web::Redirect(RT->Config->Get('WebURL').'m/ticket/show?id='.$id);
    $m->abort;
}


my (@Actions, $title);


unless ($id || $TicketObj) {
    Abort('No ticket specified');
}

if ($ARGS{'id'} eq 'new') {
    # Create a new ticket

    my $Queue = RT::Queue->new( $session{'CurrentUser'} );
    $Queue->Load($ARGS{'Queue'});
    unless ( $Queue->id ) {
        Abort('Queue not found');
    }

    unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
        Abort('You have no permission to create tickets in that queue.');
    }

    ($TicketObj, @Actions) = CreateTicket( %ARGS );
    unless ( $TicketObj->CurrentUserHasRight('ShowTicket') ) {
        Abort("No permission to view newly created ticket #".$TicketObj->id.".");
    }
} else { 
    $TicketObj ||= LoadTicket($ARGS{'id'});

    $TicketObj->CurrentUser->PrincipalObj->HasRights( Object => $TicketObj );

    my $SkipProcessing;

    $m->callback( CallbackName => 'BeforeProcessArguments',
        TicketObj => $TicketObj,
        ActionsRef => \@Actions, ARGSRef => \%ARGS,
        SkipProcessing => \$SkipProcessing );

    if ( !$SkipProcessing ) {
        if ( defined $ARGS{'Action'} ) {
            if ($ARGS{'Action'} =~ /^(Steal|Delete|Take|SetTold)$/) {
                my $action = $1;
                my ($res, $msg) = $TicketObj->$action();
                push(@Actions, $msg);
            }
        }

        $m->callback(CallbackName => 'ProcessArguments', 
                Ticket => $TicketObj, 
                ARGSRef => \%ARGS, 
                Actions => \@Actions);
        
        push @Actions, ProcessUpdateMessage(
            ARGSRef   => \%ARGS,
            Actions   => \@Actions,
            TicketObj => $TicketObj,
        );

        #Process status updates
        push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $TicketObj );
        push @Actions, ProcessTicketBasics(  ARGSRef => \%ARGS, TicketObj => $TicketObj );
        push @Actions, ProcessTicketLinks(   ARGSRef => \%ARGS, TicketObj => $TicketObj );
        push @Actions, ProcessTicketDates(   ARGSRef => \%ARGS, TicketObj => $TicketObj );
        push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $TicketObj );
        push @Actions, ProcessTicketReminders( ARGSRef => \%ARGS, TicketObj => $TicketObj );

        unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
            if (@Actions) {
                Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@Actions);
            } else {
                Abort("No permission to view ticket");
            }
        }
        if ( $ARGS{'MarkAsSeen'} ) {
            $TicketObj->SetAttribute(
                Name => 'User-'. $TicketObj->CurrentUser->id .'-SeenUpTo',
                Content => $TicketObj->LastUpdated,
            );
            push @Actions, loc('Marked all messages as seen');
        }
    }
}


$title = loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject || '');

$m->callback(
    CallbackName => 'BeforeDisplay',
    TicketObj => \$TicketObj,
    Actions => \@Actions,
    title => \$title,
    ARGSRef => \%ARGS,
);

# This code does automatic redirection if any updates happen. 
MaybeRedirectForResults(
    Actions   => \@Actions,
    $TicketObj->Type eq 'approval' && RT->Config->Get('ForceApprovalsView')
        ? (Path      => "/Approvals/Display.html", Force => 1)
        : (Path      => "/Ticket/Display.html")
    ,
    Anchor    => $ARGS{'Anchor'},
    Arguments => { id => $TicketObj->id },
);

my $transactions = $TicketObj->SortedTransactions;
my $attachments = $TicketObj->Attachments;
my $attachment_content = $TicketObj->TextAttachments;

my %link_rel;
if (defined $session{'tickets'} and ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'})) {
    my $item_map = $session{'tickets'}->ItemMap;
    $link_rel{first} = "Ticket/Display.html?id=" . $item_map->{first}                if $item_map->{$TicketObj->Id}{prev};
    $link_rel{prev}  = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{prev} if $item_map->{$TicketObj->Id}{prev};
    $link_rel{next}  = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{next} if $item_map->{$TicketObj->Id}{next};
    $link_rel{last}  = "Ticket/Display.html?id=" . $item_map->{last}                 if $item_map->{$TicketObj->Id}{next} && $item_map->{last};
}
</%INIT>