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Commit | Line | Data |
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84fb5b46 MKG |
1 | # Initial data for a fresh RT3 Installation. |
2 | ||
3 | @Users = ( | |
4 | { Name => 'root', | |
5 | Gecos => 'root', | |
6 | RealName => 'Enoch Root', | |
7 | Password => 'password', | |
8 | EmailAddress => "root\@localhost", | |
9 | Comments => 'SuperUser', | |
10 | Privileged => '1', | |
11 | }, | |
12 | ); | |
13 | ||
14 | @Groups = ( | |
15 | ); | |
16 | ||
17 | @Queues = ({ Name => 'General', | |
18 | Description => 'The default queue', | |
19 | CorrespondAddress => "", | |
20 | CommentAddress => "", }, | |
21 | { Name => '___Approvals', | |
22 | Lifecycle => 'approvals', | |
23 | Description => 'A system-internal queue for the approvals system', | |
24 | Disabled => 2, } ); | |
25 | ||
26 | @ScripActions = ( | |
27 | ||
28 | { Name => 'Autoreply To Requestors', # loc | |
29 | Description => | |
30 | 'Always sends a message to the requestors independent of message sender' , # loc | |
31 | ExecModule => 'Autoreply', | |
32 | Argument => 'Requestor' }, | |
33 | { Name => 'Notify Requestors', # loc | |
34 | Description => 'Sends a message to the requestors', # loc | |
35 | ExecModule => 'Notify', | |
36 | Argument => 'Requestor' }, | |
37 | { Name => 'Notify Owner as Comment', # loc | |
38 | Description => 'Sends mail to the owner', # loc | |
39 | ExecModule => 'NotifyAsComment', | |
40 | Argument => 'Owner' }, | |
41 | { Name => 'Notify Owner', # loc | |
42 | Description => 'Sends mail to the owner', # loc | |
43 | ExecModule => 'Notify', | |
44 | Argument => 'Owner' }, | |
45 | { Name => 'Notify Ccs as Comment', # loc | |
46 | Description => 'Sends mail to the Ccs as a comment', # loc | |
47 | ExecModule => 'NotifyAsComment', | |
48 | Argument => 'Cc' }, | |
49 | { Name => 'Notify Ccs', # loc | |
50 | Description => 'Sends mail to the Ccs', # loc | |
51 | ExecModule => 'Notify', | |
52 | Argument => 'Cc' }, | |
53 | { Name => 'Notify AdminCcs as Comment', # loc | |
54 | Description => 'Sends mail to the administrative Ccs as a comment', # loc | |
55 | ExecModule => 'NotifyAsComment', | |
56 | Argument => 'AdminCc' }, | |
57 | { Name => 'Notify AdminCcs', # loc | |
58 | Description => 'Sends mail to the administrative Ccs', # loc | |
59 | ExecModule => 'Notify', | |
60 | Argument => 'AdminCc' }, | |
61 | ||
62 | { Name => 'Notify Requestors and Ccs as Comment', # loc | |
63 | Description => 'Send mail to requestors and Ccs as a comment', # loc | |
64 | ExecModule => 'NotifyAsComment', | |
65 | Argument => 'Requestor,Cc' }, | |
66 | ||
67 | { Name => 'Notify Requestors and Ccs', # loc | |
68 | Description => 'Send mail to requestors and Ccs', # loc | |
69 | ExecModule => 'Notify', | |
70 | Argument => 'Requestor,Cc' }, | |
71 | ||
72 | { Name => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment', # loc | |
73 | Description => 'Send mail to owner and all watchers as a "comment"', # loc | |
74 | ExecModule => 'NotifyAsComment', | |
75 | Argument => 'All' }, | |
76 | { Name => 'Notify Owner, Requestors, Ccs and AdminCcs', # loc | |
77 | Description => 'Send mail to owner and all watchers', # loc | |
78 | ExecModule => 'Notify', | |
79 | Argument => 'All' }, | |
80 | { Name => 'Notify Other Recipients as Comment', # loc | |
81 | Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc | |
82 | ExecModule => 'NotifyAsComment', | |
83 | Argument => 'OtherRecipients' }, | |
84 | { Name => 'Notify Other Recipients', # loc | |
85 | Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc | |
86 | ExecModule => 'Notify', | |
87 | Argument => 'OtherRecipients' }, | |
88 | { Name => 'User Defined', # loc | |
89 | Description => 'Perform a user-defined action', # loc | |
90 | ExecModule => 'UserDefined', }, | |
91 | { Name => 'Create Tickets', # loc | |
92 | Description => | |
93 | 'Create new tickets based on this scrip\'s template', # loc | |
94 | ExecModule => 'CreateTickets', }, | |
95 | { Name => 'Open Tickets', # loc | |
96 | Description => 'Open tickets on correspondence', # loc | |
97 | ExecModule => 'AutoOpen' }, | |
98 | { Name => 'Extract Subject Tag', # loc | |
99 | Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc | |
100 | ExecModule => 'ExtractSubjectTag' }, | |
101 | ); | |
102 | ||
103 | @ScripConditions = ( | |
104 | { Name => 'On Create', # loc | |
105 | Description => 'When a ticket is created', # loc | |
106 | ApplicableTransTypes => 'Create', | |
107 | ExecModule => 'AnyTransaction', }, | |
108 | ||
109 | { Name => 'On Transaction', # loc | |
110 | Description => 'When anything happens', # loc | |
111 | ApplicableTransTypes => 'Any', | |
112 | ExecModule => 'AnyTransaction', }, | |
113 | { | |
114 | ||
115 | Name => 'On Correspond', # loc | |
116 | Description => 'Whenever correspondence comes in', # loc | |
117 | ApplicableTransTypes => 'Correspond', | |
118 | ExecModule => 'AnyTransaction', }, | |
119 | ||
120 | { | |
121 | ||
122 | Name => 'On Forward', # loc | |
123 | Description => 'Whenever a ticket or transaction is forwarded', # loc | |
124 | ApplicableTransTypes => 'Forward Transaction,Forward Ticket', | |
125 | ExecModule => 'AnyTransaction', }, | |
126 | ||
127 | { | |
128 | ||
129 | Name => 'On Forward Ticket', # loc | |
130 | Description => 'Whenever a ticket is forwarded', # loc | |
131 | ApplicableTransTypes => 'Forward Ticket', | |
132 | ExecModule => 'AnyTransaction', }, | |
133 | ||
134 | { | |
135 | ||
136 | Name => 'On Forward Transaction', # loc | |
137 | Description => 'Whenever a transaction is forwarded', # loc | |
138 | ApplicableTransTypes => 'Forward Transaction', | |
139 | ExecModule => 'AnyTransaction', }, | |
140 | ||
141 | { | |
142 | ||
143 | Name => 'On Comment', # loc | |
144 | Description => 'Whenever comments come in', # loc | |
145 | ApplicableTransTypes => 'Comment', | |
146 | ExecModule => 'AnyTransaction' }, | |
147 | { | |
148 | ||
149 | Name => 'On Status Change', # loc | |
150 | Description => 'Whenever a ticket\'s status changes', # loc | |
151 | ApplicableTransTypes => 'Status', | |
152 | ExecModule => 'AnyTransaction', | |
153 | ||
154 | }, | |
155 | { | |
156 | ||
157 | Name => 'On Priority Change', # loc | |
158 | Description => 'Whenever a ticket\'s priority changes', # loc | |
159 | ApplicableTransTypes => 'Set', | |
160 | ExecModule => 'PriorityChange', | |
161 | }, | |
162 | { | |
163 | ||
164 | Name => 'On Owner Change', # loc | |
165 | Description => 'Whenever a ticket\'s owner changes', # loc | |
166 | ApplicableTransTypes => 'Any', | |
167 | ExecModule => 'OwnerChange', | |
168 | ||
169 | }, | |
170 | { | |
171 | ||
172 | Name => 'On Queue Change', # loc | |
173 | Description => 'Whenever a ticket\'s queue changes', # loc | |
174 | ApplicableTransTypes => 'Set', | |
175 | ExecModule => 'QueueChange', | |
176 | ||
177 | }, | |
178 | { Name => 'On Resolve', # loc | |
179 | Description => 'Whenever a ticket is resolved', # loc | |
180 | ApplicableTransTypes => 'Status', | |
181 | ExecModule => 'StatusChange', | |
182 | Argument => 'resolved' | |
183 | ||
184 | }, | |
185 | { Name => 'On Reject', # loc | |
186 | Description => 'Whenever a ticket is rejected', # loc | |
187 | ApplicableTransTypes => 'Status', | |
188 | ExecModule => 'StatusChange', | |
189 | Argument => 'rejected' | |
190 | ||
191 | }, | |
192 | { Name => 'User Defined', # loc | |
193 | Description => 'Whenever a user-defined condition occurs', # loc | |
194 | ApplicableTransTypes => 'Any', | |
195 | ExecModule => 'UserDefined' | |
196 | ||
197 | }, | |
198 | ||
199 | { Name => 'On Close', # loc | |
200 | Description => 'Whenever a ticket is closed', # loc | |
201 | ApplicableTransTypes => 'Status,Set', | |
202 | ExecModule => 'CloseTicket', | |
203 | }, | |
204 | { Name => 'On Reopen', # loc | |
205 | Description => 'Whenever a ticket is reopened', # loc | |
206 | ApplicableTransTypes => 'Status,Set', | |
207 | ExecModule => 'ReopenTicket', | |
208 | }, | |
209 | ||
210 | ); | |
211 | ||
212 | @Templates = ( | |
213 | { Queue => '0', | |
214 | Name => 'Blank', # loc | |
215 | Description => 'A blank template', # loc | |
216 | Content => '', }, | |
217 | { Queue => '0', | |
218 | Name => 'Autoreply', # loc | |
219 | Description => 'Default Autoresponse template', # loc | |
220 | Content => 'Subject: AutoReply: {$Ticket->Subject} | |
221 | ||
222 | ||
223 | Greetings, | |
224 | ||
225 | This message has been automatically generated in response to the | |
226 | creation of a trouble ticket regarding: | |
227 | "{$Ticket->Subject()}", | |
228 | a summary of which appears below. | |
229 | ||
230 | There is no need to reply to this message right now. Your ticket has been | |
231 | assigned an ID of { $Ticket->SubjectTag }. | |
232 | ||
233 | Please include the string: | |
234 | ||
235 | { $Ticket->SubjectTag } | |
236 | ||
237 | in the subject line of all future correspondence about this issue. To do so, | |
238 | you may reply to this message. | |
239 | ||
240 | Thank you, | |
241 | {$Ticket->QueueObj->CorrespondAddress()} | |
242 | ||
243 | ------------------------------------------------------------------------- | |
244 | {$Transaction->Content()} | |
245 | ' | |
246 | }, | |
247 | ||
248 | { Queue => '0', | |
249 | Name => 'Transaction', # loc | |
250 | Description => 'Default transaction template', # loc | |
251 | Content => 'RT-Attach-Message: yes | |
252 | ||
253 | ||
254 | {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. | |
255 | Transaction: {$Transaction->Description} | |
256 | Queue: {$Ticket->QueueObj->Name} | |
257 | Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} | |
258 | Owner: {$Ticket->OwnerObj->Name} | |
259 | Requestors: {$Ticket->RequestorAddresses} | |
260 | Status: {$Ticket->Status} | |
261 | Ticket <URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} > | |
262 | ||
263 | ||
264 | {$Transaction->Content()} | |
265 | ' | |
266 | }, | |
267 | ||
268 | { | |
269 | ||
270 | Queue => '0', | |
271 | Name => 'Admin Correspondence', # loc | |
272 | Description => 'Default admin correspondence template', # loc | |
273 | Content => 'RT-Attach-Message: yes | |
274 | ||
275 | ||
276 | <URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} > | |
277 | ||
278 | {$Transaction->Content()} | |
279 | ' | |
280 | }, | |
281 | ||
282 | { Queue => '0', | |
283 | Name => 'Correspondence', # loc | |
284 | Description => 'Default correspondence template', # loc | |
285 | Content => 'RT-Attach-Message: yes | |
286 | ||
287 | {$Transaction->Content()} | |
288 | ' | |
289 | }, | |
290 | ||
291 | { Queue => '0', | |
292 | Name => 'Admin Comment', # loc | |
293 | Description => 'Default admin comment template', # loc | |
294 | Content => | |
295 | 'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;} | |
296 | RT-Attach-Message: yes | |
297 | ||
298 | ||
299 | {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} | |
300 | This is a comment. It is not sent to the Requestor(s): | |
301 | ||
302 | {$Transaction->Content()} | |
303 | ' | |
304 | }, | |
305 | ||
306 | { Queue => '0', | |
307 | Name => 'Status Change', # loc | |
308 | Description => 'Ticket status changed', # loc | |
309 | Content => 'Subject: Status Changed to: {$Transaction->NewValue} | |
310 | ||
311 | ||
312 | {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} | |
313 | ||
314 | {$Transaction->Content()} | |
315 | ' | |
316 | }, | |
317 | ||
318 | { | |
319 | ||
320 | Queue => '0', | |
321 | Name => 'Resolved', # loc | |
322 | Description => 'Ticket Resolved', # loc | |
323 | Content => 'Subject: Resolved: {$Ticket->Subject} | |
324 | ||
325 | According to our records, your request has been resolved. If you have any | |
326 | further questions or concerns, please respond to this message. | |
327 | ' | |
328 | }, | |
329 | { Queue => '___Approvals', | |
330 | Name => "New Pending Approval", # loc | |
331 | Description => | |
332 | "Notify Owners and AdminCcs of new items pending their approval", # loc | |
333 | Content => 'Subject: New Pending Approval: {$Ticket->Subject} | |
334 | ||
335 | Greetings, | |
336 | ||
337 | There is a new item pending your approval: "{$Ticket->Subject()}", | |
338 | a summary of which appears below. | |
339 | ||
340 | Please visit {RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id} | |
341 | to approve or reject this ticket, or {RT->Config->Get(\'WebURL\')}Approvals/ to | |
342 | batch-process all your pending approvals. | |
343 | ||
344 | ------------------------------------------------------------------------- | |
345 | {$Transaction->Content()} | |
346 | ' | |
347 | }, | |
348 | { Queue => '___Approvals', | |
349 | Name => "Approval Passed", # loc | |
350 | Description => | |
351 | "Notify Requestor of their ticket has been approved by some approver", # loc | |
352 | Content => 'Subject: Ticket Approved: {$Ticket->Subject} | |
353 | ||
354 | Greetings, | |
355 | ||
356 | Your ticket has been approved by { eval { $Approver->Name } }. | |
357 | Other approvals may be pending. | |
358 | ||
359 | Approver\'s notes: { $Notes } | |
360 | ' | |
361 | }, | |
362 | { Queue => '___Approvals', | |
363 | Name => "All Approvals Passed", # loc | |
364 | Description => | |
365 | "Notify Requestor of their ticket has been approved by all approvers", # loc | |
366 | Content => 'Subject: Ticket Approved: {$Ticket->Subject} | |
367 | ||
368 | Greetings, | |
369 | ||
370 | Your ticket has been approved by { eval { $Approver->Name } }. | |
371 | Its Owner may now start to act on it. | |
372 | ||
373 | Approver\'s notes: { $Notes } | |
374 | ' | |
375 | }, | |
376 | { Queue => '___Approvals', | |
377 | Name => "Approval Rejected", # loc | |
378 | Description => | |
379 | "Notify Owner of their rejected ticket", # loc | |
380 | Content => 'Subject: Ticket Rejected: {$Ticket->Subject} | |
381 | ||
382 | Greetings, | |
383 | ||
384 | Your ticket has been rejected by { eval { $Approver->Name } }. | |
385 | ||
386 | Approver\'s notes: { $Notes } | |
387 | ' | |
388 | }, | |
389 | { Queue => '___Approvals', | |
390 | Name => "Approval Ready for Owner", # loc | |
391 | Description => | |
392 | "Notify Owner of their ticket has been approved and is ready to be acted on", # loc | |
393 | Content => 'Subject: Ticket Approved: {$Ticket->Subject} | |
394 | ||
395 | Greetings, | |
396 | ||
397 | The ticket has been approved, you may now start to act on it. | |
398 | ||
399 | ' | |
400 | }, | |
401 | { Queue => 0, | |
402 | Name => "Forward", # loc | |
403 | Description => "Heading of a forwarded message", # loc | |
404 | Content => q{ | |
405 | This is a forward of transaction #{$Transaction->id} of ticket #{ $Ticket->id } | |
406 | } | |
407 | }, | |
408 | { Queue => 0, | |
409 | Name => "Forward Ticket", # loc | |
410 | Description => "Heading of a forwarded Ticket", # loc | |
411 | Content => q{ | |
412 | ||
413 | This is a forward of ticket #{ $Ticket->id } | |
414 | } | |
415 | }, | |
416 | { Queue => 0, | |
417 | Name => "Error: public key", # loc | |
418 | Description => | |
419 | "Inform user that he has problems with public key and couldn't recieve encrypted content", # loc | |
420 | Content => q{Subject: We have no your public key or it's wrong | |
421 | ||
422 | You received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem. | |
423 | } | |
424 | }, | |
425 | { Queue => 0, | |
426 | Name => "Error to RT owner: public key", # loc | |
427 | Description => | |
428 | "Inform RT owner that user(s) have problems with public keys", # loc | |
429 | Content => q{Subject: Some users have problems with public keys | |
430 | ||
431 | You received this message as RT has problems with public keys of the following user: | |
432 | { | |
433 | foreach my $e ( @BadRecipients ) { | |
434 | $OUT .= "* ". $e->{'Message'} ."\n"; | |
435 | } | |
436 | }} | |
437 | }, | |
438 | { Queue => 0, | |
439 | Name => "Error: no private key", # loc | |
440 | Description => | |
441 | "Inform user that we received an encrypted email and we have no private keys to decrypt", # loc | |
442 | Content => q{Subject: we received message we cannot decrypt | |
443 | ||
444 | You sent an encrypted message with subject '{ $Message->head->get('Subject') }', | |
445 | but we have no private key it's encrypted to. | |
446 | ||
447 | Please, check that you encrypt messages with correct keys | |
448 | or contact the system administrator.} | |
449 | }, | |
450 | { Queue => 0, | |
451 | Name => "Error: bad GnuPG data", # loc | |
452 | Description => | |
453 | "Inform user that a message he sent has invalid GnuPG data", # loc | |
454 | Content => q{Subject: We received a message we cannot handle | |
455 | ||
456 | You sent us a message that we cannot handle due to corrupted GnuPG signature or encrypted block. we get the following error(s): | |
457 | { foreach my $msg ( @Messages ) { | |
458 | $OUT .= "* $msg\n"; | |
459 | } | |
460 | }} | |
461 | }, | |
462 | { Queue => 0, | |
463 | Name => "PasswordChange", # loc | |
464 | Description => | |
465 | "Inform user that his password has been reset", # loc | |
466 | Content => q{Subject: [{RT->Config->Get('rtname')}] Password reset | |
467 | ||
468 | Greetings, | |
469 | ||
470 | Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')} | |
471 | ||
472 | Your new password is: | |
473 | {$NewPassword} | |
474 | } | |
475 | }, | |
476 | ||
477 | { Queue => '0', | |
478 | Name => 'Email Digest', # loc | |
479 | Description => 'Email template for periodic notification digests', # loc | |
480 | Content => q[Subject: RT Email Digest | |
481 | ||
482 | { $Argument } | |
483 | ], | |
484 | }, | |
485 | ||
486 | { | |
487 | Queue => 0, | |
488 | Name => "Error: Missing dashboard", # loc | |
489 | Description => | |
490 | "Inform user that a dashboard he subscribed to is missing", # loc | |
491 | Content => q{Subject: [{RT->Config->Get('rtname')}] Missing dashboard! | |
492 | ||
493 | Greetings, | |
494 | ||
495 | You are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted. | |
496 | ||
497 | RT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription: | |
498 | ||
499 | DashboardID: { $SubscriptionObj->SubValue('DashboardId') } | |
500 | Frequency: { $SubscriptionObj->SubValue('Frequency') } | |
501 | Hour: { $SubscriptionObj->SubValue('Hour') } | |
502 | { | |
503 | $SubscriptionObj->SubValue('Frequency') eq 'weekly' | |
504 | ? "Day of week: " . $SubscriptionObj->SubValue('Dow') | |
505 | : $SubscriptionObj->SubValue('Frequency') eq 'monthly' | |
506 | ? "Day of month: " . $SubscriptionObj->SubValue('Dom') | |
507 | : '' | |
508 | } | |
509 | } | |
510 | }, | |
511 | ); | |
512 | ||
513 | @Scrips = ( | |
514 | { Description => 'On Correspond Open Tickets', | |
515 | ScripCondition => 'On Correspond', | |
516 | ScripAction => 'Open Tickets', | |
517 | Template => 'Blank' }, | |
518 | { Description => 'On Owner Change Notify Owner', | |
519 | ScripCondition => 'On Owner Change', | |
520 | ScripAction => 'Notify Owner', | |
521 | Template => 'Transaction' }, | |
522 | { Description => 'On Create Autoreply To Requestors', | |
523 | ScripCondition => 'On Create', | |
524 | ScripAction => 'AutoReply To Requestors', | |
525 | Template => 'AutoReply' }, | |
526 | { Description => 'On Create Notify AdminCcs', | |
527 | ScripCondition => 'On Create', | |
528 | ScripAction => 'Notify AdminCcs', | |
529 | Template => 'Transaction' }, | |
530 | { Description => 'On Correspond Notify AdminCcs', | |
531 | ScripCondition => 'On Correspond', | |
532 | ScripAction => 'Notify AdminCcs', | |
533 | Template => 'Admin Correspondence' }, | |
534 | { Description => 'On Correspond Notify Requestors and Ccs', | |
535 | ScripCondition => 'On Correspond', | |
536 | ScripAction => 'Notify Requestors And Ccs', | |
537 | Template => 'Correspondence' }, | |
538 | { Description => 'On Correspond Notify Other Recipients', | |
539 | ScripCondition => 'On Correspond', | |
540 | ScripAction => 'Notify Other Recipients', | |
541 | Template => 'Correspondence' }, | |
542 | { Description => 'On Comment Notify AdminCcs as Comment', | |
543 | ScripCondition => 'On Comment', | |
544 | ScripAction => 'Notify AdminCcs As Comment', | |
545 | Template => 'Admin Comment' }, | |
546 | { Description => 'On Comment Notify Other Recipients as Comment', | |
547 | ScripCondition => 'On Comment', | |
548 | ScripAction => 'Notify Other Recipients As Comment', | |
549 | Template => 'Correspondence' }, | |
550 | { Description => 'On Resolve Notify Requestors', | |
551 | ScripCondition => 'On Resolve', | |
552 | ScripAction => 'Notify Requestors', | |
553 | Template => 'Resolved' }, | |
554 | { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject", | |
555 | ScripCondition => 'On Transaction', | |
556 | ScripAction => 'Extract Subject Tag', | |
557 | Template => 'Blank' }, | |
558 | ); | |
559 | ||
560 | @ACL = ( | |
561 | { UserId => 'root', # - principalid | |
562 | Right => 'SuperUser', }, | |
563 | ||
564 | { GroupDomain => 'SystemInternal', | |
565 | GroupType => 'privileged', | |
566 | Right => 'ShowApprovalsTab', }, | |
567 | ||
568 | ); | |
569 | ||
570 | # Predefined searches | |
571 | ||
572 | @Attributes = ( | |
573 | { Name => 'Search - My Tickets', | |
574 | Description => '[_1] highest priority tickets I own', # loc | |
575 | Content => | |
576 | { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',} | |
577 | . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',} | |
578 | . q{Priority, QueueName, ExtendedStatus}, | |
579 | Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')", | |
580 | OrderBy => 'Priority', | |
581 | Order => 'DESC' | |
582 | }, | |
583 | }, | |
584 | { Name => 'Search - Unowned Tickets', | |
585 | Description => '[_1] newest unowned tickets', # loc | |
586 | Content => | |
587 | # 'Take' #loc | |
588 | { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',} | |
589 | . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',} | |
590 | . q{QueueName, ExtendedStatus, CreatedRelative, } | |
591 | . q{'<A HREF="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'}, | |
592 | Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')", | |
593 | OrderBy => 'Created', | |
594 | Order => 'DESC' | |
595 | }, | |
596 | }, | |
597 | { Name => 'Search - Bookmarked Tickets', | |
598 | Description => 'Bookmarked Tickets', #loc | |
599 | Content => | |
600 | { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',} | |
601 | . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',} | |
602 | . q{Priority, QueueName, ExtendedStatus, Bookmark}, | |
603 | Query => "id = '__Bookmarked__'", | |
604 | OrderBy => 'LastUpdated', | |
605 | Order => 'DESC' }, | |
606 | }, | |
607 | { Name => 'HomepageSettings', | |
608 | Description => 'HomepageSettings', | |
609 | Content => | |
610 | { 'body' => # loc | |
611 | [ { type => 'system', name => 'My Tickets' }, | |
612 | { type => 'system', name => 'Unowned Tickets' }, | |
613 | { type => 'system', name => 'Bookmarked Tickets' }, | |
614 | { type => 'component', name => 'QuickCreate' }, | |
615 | ], | |
616 | 'summary' => # loc | |
617 | [ | |
618 | { type => 'component', name => 'MyReminders' }, | |
619 | { type => 'component', name => 'Quicksearch' }, | |
620 | { type => 'component', name => 'Dashboards' }, | |
621 | { type => 'component', name => 'RefreshHomepage' }, | |
622 | ], | |
623 | }, | |
624 | }, | |
625 | ); |