Putting 4.2.0 on top of 4.0.17
[usit-rt.git] / etc / initialdata
CommitLineData
dab09ea8 1# Initial data for a fresh RT installation.
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2
3@Users = (
4 { Name => 'root',
5 Gecos => 'root',
6 RealName => 'Enoch Root',
7 Password => 'password',
8 EmailAddress => "root\@localhost",
9 Comments => 'SuperUser',
10 Privileged => '1',
11 },
12);
13
14@Groups = (
15);
16
17@Queues = ({ Name => 'General',
18 Description => 'The default queue',
19 CorrespondAddress => "",
20 CommentAddress => "", },
21 { Name => '___Approvals',
22 Lifecycle => 'approvals',
23 Description => 'A system-internal queue for the approvals system',
24 Disabled => 2, } );
25
26@ScripActions = (
27
28 { Name => 'Autoreply To Requestors', # loc
29 Description =>
30'Always sends a message to the requestors independent of message sender' , # loc
31 ExecModule => 'Autoreply',
32 Argument => 'Requestor' },
33 { Name => 'Notify Requestors', # loc
34 Description => 'Sends a message to the requestors', # loc
35 ExecModule => 'Notify',
36 Argument => 'Requestor' },
37 { Name => 'Notify Owner as Comment', # loc
38 Description => 'Sends mail to the owner', # loc
39 ExecModule => 'NotifyAsComment',
40 Argument => 'Owner' },
41 { Name => 'Notify Owner', # loc
42 Description => 'Sends mail to the owner', # loc
43 ExecModule => 'Notify',
44 Argument => 'Owner' },
45 { Name => 'Notify Ccs as Comment', # loc
46 Description => 'Sends mail to the Ccs as a comment', # loc
47 ExecModule => 'NotifyAsComment',
48 Argument => 'Cc' },
49 { Name => 'Notify Ccs', # loc
50 Description => 'Sends mail to the Ccs', # loc
51 ExecModule => 'Notify',
52 Argument => 'Cc' },
53 { Name => 'Notify AdminCcs as Comment', # loc
54 Description => 'Sends mail to the administrative Ccs as a comment', # loc
55 ExecModule => 'NotifyAsComment',
56 Argument => 'AdminCc' },
57 { Name => 'Notify AdminCcs', # loc
58 Description => 'Sends mail to the administrative Ccs', # loc
59 ExecModule => 'Notify',
60 Argument => 'AdminCc' },
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61 { Name => 'Notify Owner and AdminCcs', # loc
62 Description => 'Sends mail to the Owner and administrative Ccs', # loc
63 ExecModule => 'Notify',
64 Argument => 'Owner,AdminCc' },
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65 { Name => 'Notify Requestors and Ccs as Comment', # loc
66 Description => 'Send mail to requestors and Ccs as a comment', # loc
67 ExecModule => 'NotifyAsComment',
68 Argument => 'Requestor,Cc' },
69
70 { Name => 'Notify Requestors and Ccs', # loc
71 Description => 'Send mail to requestors and Ccs', # loc
72 ExecModule => 'Notify',
73 Argument => 'Requestor,Cc' },
74
75 { Name => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment', # loc
76 Description => 'Send mail to owner and all watchers as a "comment"', # loc
77 ExecModule => 'NotifyAsComment',
78 Argument => 'All' },
79 { Name => 'Notify Owner, Requestors, Ccs and AdminCcs', # loc
80 Description => 'Send mail to owner and all watchers', # loc
81 ExecModule => 'Notify',
82 Argument => 'All' },
83 { Name => 'Notify Other Recipients as Comment', # loc
84 Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
85 ExecModule => 'NotifyAsComment',
86 Argument => 'OtherRecipients' },
87 { Name => 'Notify Other Recipients', # loc
88 Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
89 ExecModule => 'Notify',
90 Argument => 'OtherRecipients' },
91 { Name => 'User Defined', # loc
92 Description => 'Perform a user-defined action', # loc
93 ExecModule => 'UserDefined', },
94 { Name => 'Create Tickets', # loc
95 Description =>
96 'Create new tickets based on this scrip\'s template', # loc
97 ExecModule => 'CreateTickets', },
98 { Name => 'Open Tickets', # loc
99 Description => 'Open tickets on correspondence', # loc
100 ExecModule => 'AutoOpen' },
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101 { Name => 'Open Inactive Tickets', # loc
102 Description => 'Open inactive tickets', # loc
103 ExecModule => 'AutoOpenInactive' },
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104 { Name => 'Extract Subject Tag', # loc
105 Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
106 ExecModule => 'ExtractSubjectTag' },
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107 { Name => 'Send Forward', # loc
108 Description => 'Send forwarded message', # loc
109 ExecModule => 'SendForward', },
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110);
111
112@ScripConditions = (
113 { Name => 'On Create', # loc
114 Description => 'When a ticket is created', # loc
115 ApplicableTransTypes => 'Create',
116 ExecModule => 'AnyTransaction', },
117
118 { Name => 'On Transaction', # loc
119 Description => 'When anything happens', # loc
120 ApplicableTransTypes => 'Any',
121 ExecModule => 'AnyTransaction', },
122 {
123
124 Name => 'On Correspond', # loc
125 Description => 'Whenever correspondence comes in', # loc
126 ApplicableTransTypes => 'Correspond',
127 ExecModule => 'AnyTransaction', },
128
129 {
130
131 Name => 'On Forward', # loc
132 Description => 'Whenever a ticket or transaction is forwarded', # loc
133 ApplicableTransTypes => 'Forward Transaction,Forward Ticket',
134 ExecModule => 'AnyTransaction', },
135
136 {
137
138 Name => 'On Forward Ticket', # loc
139 Description => 'Whenever a ticket is forwarded', # loc
140 ApplicableTransTypes => 'Forward Ticket',
141 ExecModule => 'AnyTransaction', },
142
143 {
144
145 Name => 'On Forward Transaction', # loc
146 Description => 'Whenever a transaction is forwarded', # loc
147 ApplicableTransTypes => 'Forward Transaction',
148 ExecModule => 'AnyTransaction', },
149
150 {
151
152 Name => 'On Comment', # loc
153 Description => 'Whenever comments come in', # loc
154 ApplicableTransTypes => 'Comment',
155 ExecModule => 'AnyTransaction' },
156 {
157
158 Name => 'On Status Change', # loc
159 Description => 'Whenever a ticket\'s status changes', # loc
160 ApplicableTransTypes => 'Status',
161 ExecModule => 'AnyTransaction',
162
163 },
164 {
165
166 Name => 'On Priority Change', # loc
167 Description => 'Whenever a ticket\'s priority changes', # loc
168 ApplicableTransTypes => 'Set',
169 ExecModule => 'PriorityChange',
170 },
171 {
172
173 Name => 'On Owner Change', # loc
174 Description => 'Whenever a ticket\'s owner changes', # loc
175 ApplicableTransTypes => 'Any',
176 ExecModule => 'OwnerChange',
177
178 },
179 {
180
181 Name => 'On Queue Change', # loc
182 Description => 'Whenever a ticket\'s queue changes', # loc
183 ApplicableTransTypes => 'Set',
184 ExecModule => 'QueueChange',
185
186 },
187 { Name => 'On Resolve', # loc
188 Description => 'Whenever a ticket is resolved', # loc
189 ApplicableTransTypes => 'Status',
190 ExecModule => 'StatusChange',
191 Argument => 'resolved'
192
193 },
194 { Name => 'On Reject', # loc
195 Description => 'Whenever a ticket is rejected', # loc
196 ApplicableTransTypes => 'Status',
197 ExecModule => 'StatusChange',
198 Argument => 'rejected'
199
200 },
201 { Name => 'User Defined', # loc
202 Description => 'Whenever a user-defined condition occurs', # loc
203 ApplicableTransTypes => 'Any',
204 ExecModule => 'UserDefined'
205
206 },
207
208 { Name => 'On Close', # loc
209 Description => 'Whenever a ticket is closed', # loc
210 ApplicableTransTypes => 'Status,Set',
211 ExecModule => 'CloseTicket',
212 },
213 { Name => 'On Reopen', # loc
214 Description => 'Whenever a ticket is reopened', # loc
215 ApplicableTransTypes => 'Status,Set',
216 ExecModule => 'ReopenTicket',
217 },
218
219);
220
221@Templates = (
222 { Queue => '0',
223 Name => 'Blank', # loc
224 Description => 'A blank template', # loc
225 Content => '', },
226 { Queue => '0',
227 Name => 'Autoreply', # loc
af59614d 228 Description => 'Plain text Autoresponse template', # loc
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229 Content => 'Subject: AutoReply: {$Ticket->Subject}
230
231
232Greetings,
233
234This message has been automatically generated in response to the
235creation of a trouble ticket regarding:
af59614d 236 "{$Ticket->Subject()}",
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237a summary of which appears below.
238
239There is no need to reply to this message right now. Your ticket has been
240assigned an ID of { $Ticket->SubjectTag }.
241
242Please include the string:
243
244 { $Ticket->SubjectTag }
245
246in the subject line of all future correspondence about this issue. To do so,
247you may reply to this message.
248
249 Thank you,
250 {$Ticket->QueueObj->CorrespondAddress()}
251
252-------------------------------------------------------------------------
253{$Transaction->Content()}
254'
255 },
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256 { Queue => '0',
257 Name => 'Autoreply in HTML', # loc
258 Description => 'HTML Autoresponse template', # loc
259 Content => q[Subject: AutoReply: {$Ticket->Subject}
260Content-Type: text/html
261
262<p>Greetings,</p>
263
264<p>This message has been automatically generated in response to the
265creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,
266a summary of which appears below.</p>
84fb5b46 267
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268<p>There is no need to reply to this message right now. Your ticket has been
269assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>
270
271<p>Please include the string <b>{$Ticket->SubjectTag}</b>
272in the subject line of all future correspondence about this issue. To do so,
273you may reply to this message.</p>
274
275<p>Thank you,<br/>
276{$Ticket->QueueObj->CorrespondAddress()}</p>
277
278<hr/>
279{$Transaction->Content(Type => 'text/html')}
280],
281 },
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282 { Queue => '0',
283 Name => 'Transaction', # loc
af59614d 284 Description => 'Plain text transaction template', # loc
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285 Content => 'RT-Attach-Message: yes
286
287
288{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
289 Transaction: {$Transaction->Description}
290 Queue: {$Ticket->QueueObj->Name}
291 Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
292 Owner: {$Ticket->OwnerObj->Name}
293 Requestors: {$Ticket->RequestorAddresses}
294 Status: {$Ticket->Status}
295 Ticket <URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >
296
297
298{$Transaction->Content()}
299'
300 },
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301 { Queue => '0',
302 Name => 'Transaction in HTML', # loc
303 Description => 'HTML transaction template', # loc
304 Content => 'RT-Attach-Message: yes
305Content-Type: text/html
306
307<b>{$Transaction->CreatedAsString}: Request <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b>
308<br>
309<table border="0">
310<tr><td align="right"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr>
311<tr><td align="right"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr>
312<tr><td align="right"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td></tr>
313<tr><td align="right"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr>
314<tr><td align="right"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr>
315<tr><td align="right"><b>Status:</b></td><td>{$Ticket->Status}</td></tr>
316<tr><td align="right"><b>Ticket URL:</b></td><td><a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a></td></tr>
317</table>
318<br/>
319<br/>
320{$Transaction->Content( Type => "text/html")}
321'
322 },
323 # Shadow the global templates of the same name to suppress duplicate
324 # notifications until rules is ripped out.
325 { Queue => "___Approvals",
326 Name => "Transaction in HTML",
327 Content => "",
328 },
329 { Queue => "___Approvals",
330 Name => "Transaction",
331 Content => "",
332 },
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333 {
334
335 Queue => '0',
336 Name => 'Admin Correspondence', # loc
af59614d 337 Description => 'Plain text admin correspondence template', # loc
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338 Content => 'RT-Attach-Message: yes
339
340
341<URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >
342
343{$Transaction->Content()}
344'
345 },
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346 { Queue => '0',
347 Name => 'Admin Correspondence in HTML', # loc
348 Description => 'HTML admin correspondence template', # loc
349 Content => 'RT-Attach-Message: yes
350Content-Type: text/html
84fb5b46 351
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352Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
353<br />
354<br />
355{$Transaction->Content(Type => "text/html");}
356'
357 },
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358 { Queue => '0',
359 Name => 'Correspondence', # loc
af59614d 360 Description => 'Plain text correspondence template', # loc
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361 Content => 'RT-Attach-Message: yes
362
363{$Transaction->Content()}
364'
365 },
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366 { Queue => '0',
367 Name => 'Correspondence in HTML', # loc
368 Description => 'HTML correspondence template', # loc
369 Content => 'RT-Attach-Message: yes
370Content-Type: text/html
84fb5b46 371
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372{$Transaction->Content( Type => "text/html")}
373'
374 },
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375 { Queue => '0',
376 Name => 'Admin Comment', # loc
af59614d 377 Description => 'Plain text admin comment template', # loc
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378 Content =>
379'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
380RT-Attach-Message: yes
381
382
383{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
384This is a comment. It is not sent to the Requestor(s):
385
386{$Transaction->Content()}
387'
388 },
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389 { Queue => '0',
390 Name => 'Admin Comment in HTML', # loc
391 Description => 'HTML admin comment template', # loc
392 Content =>
393'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
394RT-Attach-Message: yes
395Content-Type: text/html
396
397<p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>
398
399{$Transaction->Content(Type => "text/html")}
400'
401 },
402 { Queue => '0',
403 Name => 'Reminder', # loc
404 Description => 'Default reminder template', # loc
405 Content =>
406'Subject:{$Ticket->Subject} is due {$Ticket->DueObj->AsString}
407
408This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}.
409
410{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Target->Id}
411'
412 },
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413
414 { Queue => '0',
415 Name => 'Status Change', # loc
416 Description => 'Ticket status changed', # loc
417 Content => 'Subject: Status Changed to: {$Transaction->NewValue}
418
419
420{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
421
422{$Transaction->Content()}
423'
424 },
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425 { Queue => '0',
426 Name => 'Status Change in HTML', # loc
427 Description => 'HTML Ticket status changed', # loc
428 Content => 'Subject: Status Changed to: {$Transaction->NewValue}
429Content-Type: text/html
84fb5b46 430
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431<a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
432<br/>
433<br/>
434{$Transaction->Content(Type => "text/html")}
435'
436 },
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437 {
438
439 Queue => '0',
440 Name => 'Resolved', # loc
441 Description => 'Ticket Resolved', # loc
442 Content => 'Subject: Resolved: {$Ticket->Subject}
443
444According to our records, your request has been resolved. If you have any
445further questions or concerns, please respond to this message.
446'
447 },
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448 { Queue => '0',
449 Name => 'Resolved in HTML', # loc
450 Description => 'HTML Ticket Resolved', # loc
451 Content => 'Subject: Resolved: {$Ticket->Subject}
452Content-Type: text/html
453
454<p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p>
455'
456 },
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457 { Queue => '___Approvals',
458 Name => "New Pending Approval", # loc
459 Description =>
460 "Notify Owners and AdminCcs of new items pending their approval", # loc
461 Content => 'Subject: New Pending Approval: {$Ticket->Subject}
462
463Greetings,
464
465There is a new item pending your approval: "{$Ticket->Subject()}",
466a summary of which appears below.
467
468Please visit {RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}
469to approve or reject this ticket, or {RT->Config->Get(\'WebURL\')}Approvals/ to
470batch-process all your pending approvals.
471
472-------------------------------------------------------------------------
473{$Transaction->Content()}
474'
475 },
476 { Queue => '___Approvals',
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477 Name => "New Pending Approval in HTML", # loc
478 Description => "Notify Owners and AdminCcs of new items pending their approval", # loc
479 Content => 'Subject: New Pending Approval: {$Ticket->Subject}
480Content-Type: text/html
481
482<p>Greetings,</p>
483
484<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,
485a summary of which appears below.</p>
486
487<p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve
488or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals
489overview</a> to batch-process all your pending approvals.</p>
490
491<hr />
492{$Transaction->Content()}
493'
494 },
495 { Queue => '___Approvals',
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496 Name => "Approval Passed", # loc
497 Description =>
498 "Notify Requestor of their ticket has been approved by some approver", # loc
499 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
500
501Greetings,
502
503Your ticket has been approved by { eval { $Approver->Name } }.
504Other approvals may be pending.
505
506Approver\'s notes: { $Notes }
507'
508 },
509 { Queue => '___Approvals',
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510 Name => "Approval Passed in HTML", # loc
511 Description =>
512 "Notify Requestor of their ticket has been approved by some approver", # loc
513 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
514Content-Type: text/html
515
516<p>Greetings,</p>
517
518<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
519Other approvals may be pending.</p>
520
521<p>Approver\'s notes:</p>
522<blockquote>{ $Notes }</blockquote>
523'
524 },
525 { Queue => '___Approvals',
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526 Name => "All Approvals Passed", # loc
527 Description =>
528 "Notify Requestor of their ticket has been approved by all approvers", # loc
529 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
530
531Greetings,
532
533Your ticket has been approved by { eval { $Approver->Name } }.
534Its Owner may now start to act on it.
535
536Approver\'s notes: { $Notes }
537'
538 },
539 { Queue => '___Approvals',
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540 Name => "All Approvals Passed in HTML", # loc
541 Description =>
542 "Notify Requestor of their ticket has been approved by all approvers", # loc
543 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
544Content-Type: text/html
545
546<p>Greetings,</p>
547
548<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
549Its Owner may now start to act on it.</p>
550
551<p>Approver\'s notes:</p>
552<blockquote>{ $Notes }</blockquote>
553'
554 },
555 { Queue => '___Approvals',
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556 Name => "Approval Rejected", # loc
557 Description =>
558 "Notify Owner of their rejected ticket", # loc
559 Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
560
561Greetings,
562
563Your ticket has been rejected by { eval { $Approver->Name } }.
564
565Approver\'s notes: { $Notes }
566'
567 },
568 { Queue => '___Approvals',
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569 Name => "Approval Rejected in HTML", # loc
570 Description =>
571 "Notify Owner of their rejected ticket", # loc
572 Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
573Content-Type: text/html
574
575<p>Greetings,</p>
576
577<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>
578
579<p>Approver\'s notes:</p>
580<blockquote>{ $Notes }</blockquote>
581'
582 },
583 { Queue => '___Approvals',
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584 Name => "Approval Ready for Owner", # loc
585 Description =>
586 "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
587 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
588
589Greetings,
590
591The ticket has been approved, you may now start to act on it.
592
593'
594 },
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595 { Queue => '___Approvals',
596 Name => "Approval Ready for Owner in HTML", # loc
597 Description =>
598 "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
599 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
600Content-Type: text/html
601
602<p>Greetings,</p>
603
604<p>The ticket has been approved, you may now start to act on it.</p>
605
606'
607 },
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608 { Queue => 0,
609 Name => "Forward", # loc
af59614d 610 Description => "Forwarded message", # loc
84fb5b46 611 Content => q{
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612
613{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of transaction #".$Transaction->id." of ticket #". $Ticket->id }
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614}
615 },
616 { Queue => 0,
617 Name => "Forward Ticket", # loc
af59614d 618 Description => "Forwarded ticket message", # loc
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619 Content => q{
620
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621{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of ticket #". $Ticket->id }
622}
623 },
624 { Queue => 0,
625 Name => "Error: unencrypted message", # loc
626 Description =>
627 "Inform user that their unencrypted mail has been rejected", # loc
628 Content => q{Subject: RT requires that all incoming mail be encrypted
629
630You received this message because RT received mail from you that was not encrypted. As such, it has been rejected.
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631}
632 },
633 { Queue => 0,
634 Name => "Error: public key", # loc
635 Description =>
636 "Inform user that he has problems with public key and couldn't recieve encrypted content", # loc
637 Content => q{Subject: We have no your public key or it's wrong
638
639You received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem.
640}
641 },
642 { Queue => 0,
643 Name => "Error to RT owner: public key", # loc
644 Description =>
645 "Inform RT owner that user(s) have problems with public keys", # loc
646 Content => q{Subject: Some users have problems with public keys
647
648You received this message as RT has problems with public keys of the following user:
649{
650 foreach my $e ( @BadRecipients ) {
651 $OUT .= "* ". $e->{'Message'} ."\n";
652 }
653}}
654 },
655 { Queue => 0,
656 Name => "Error: no private key", # loc
657 Description =>
658 "Inform user that we received an encrypted email and we have no private keys to decrypt", # loc
659 Content => q{Subject: we received message we cannot decrypt
660
661You sent an encrypted message with subject '{ $Message->head->get('Subject') }',
662but we have no private key it's encrypted to.
663
664Please, check that you encrypt messages with correct keys
665or contact the system administrator.}
666 },
667 { Queue => 0,
af59614d 668 Name => "Error: bad encrypted data", # loc
84fb5b46 669 Description =>
af59614d 670 "Inform user that a message he sent has invalid encryption data", # loc
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671 Content => q{Subject: We received a message we cannot handle
672
af59614d 673You sent us a message that we cannot handle due to corrupted signature or encrypted block. we get the following error(s):
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674{ foreach my $msg ( @Messages ) {
675 $OUT .= "* $msg\n";
676 }
677}}
678 },
679 { Queue => 0,
680 Name => "PasswordChange", # loc
681 Description =>
682 "Inform user that his password has been reset", # loc
683 Content => q{Subject: [{RT->Config->Get('rtname')}] Password reset
684
685Greetings,
686
687Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')}
688
689Your new password is:
690 {$NewPassword}
691}
692 },
693
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694 { Queue => '0',
695 Name => 'Email Digest', # loc
696 Description => 'Email template for periodic notification digests', # loc
697 Content => q[Subject: RT Email Digest
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698
699{ $Argument }
700],
701 },
702
703{
704 Queue => 0,
705 Name => "Error: Missing dashboard", # loc
706 Description =>
707 "Inform user that a dashboard he subscribed to is missing", # loc
708 Content => q{Subject: [{RT->Config->Get('rtname')}] Missing dashboard!
709
710Greetings,
711
712You are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted.
713
714RT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription:
715
716DashboardID: { $SubscriptionObj->SubValue('DashboardId') }
717Frequency: { $SubscriptionObj->SubValue('Frequency') }
718Hour: { $SubscriptionObj->SubValue('Hour') }
719{
720 $SubscriptionObj->SubValue('Frequency') eq 'weekly'
721 ? "Day of week: " . $SubscriptionObj->SubValue('Dow')
722 : $SubscriptionObj->SubValue('Frequency') eq 'monthly'
723 ? "Day of month: " . $SubscriptionObj->SubValue('Dom')
724 : ''
725}
726}
727},
728);
729
730@Scrips = (
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731 { Description => 'On Comment Notify AdminCcs as Comment',
732 ScripCondition => 'On Comment',
733 ScripAction => 'Notify AdminCcs As Comment',
734 Template => 'Admin Comment in HTML' },
735 { Description => 'On Comment Notify Other Recipients as Comment',
736 ScripCondition => 'On Comment',
737 ScripAction => 'Notify Other Recipients As Comment',
738 Template => 'Correspondence in HTML' },
739 { Description => 'On Correspond Notify Owner and AdminCcs',
84fb5b46 740 ScripCondition => 'On Correspond',
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741 ScripAction => 'Notify Owner and AdminCcs',
742 Template => 'Admin Correspondence in HTML' },
743 { Description => 'On Correspond Notify Other Recipients',
84fb5b46 744 ScripCondition => 'On Correspond',
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745 ScripAction => 'Notify Other Recipients',
746 Template => 'Correspondence in HTML' },
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747 { Description => 'On Correspond Notify Requestors and Ccs',
748 ScripCondition => 'On Correspond',
749 ScripAction => 'Notify Requestors And Ccs',
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750 Template => 'Correspondence in HTML' },
751 { Description => 'On Correspond Open Inactive Tickets',
84fb5b46 752 ScripCondition => 'On Correspond',
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753 ScripAction => 'Open Inactive Tickets',
754 Template => 'Blank' },
755 { Description => 'On Create Autoreply To Requestors',
756 ScripCondition => 'On Create',
757 ScripAction => 'AutoReply To Requestors',
758 Template => 'AutoReply in HTML' },
759 { Description => 'On Create Notify Owner and AdminCcs',
760 ScripCondition => 'On Create',
761 ScripAction => 'Notify Owner and AdminCcs',
762 Template => 'Transaction in HTML' },
763 { Description => 'On Create Notify Ccs',
764 ScripCondition => 'On Create',
765 ScripAction => 'Notify Ccs',
766 Template => 'Correspondence in HTML' },
767 { Description => 'On Create Notify Other Recipients',
768 ScripCondition => 'On Create',
84fb5b46 769 ScripAction => 'Notify Other Recipients',
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770 Template => 'Correspondence in HTML' },
771 { Description => 'On Owner Change Notify Owner',
772 ScripCondition => 'On Owner Change',
773 ScripAction => 'Notify Owner',
774 Template => 'Transaction in HTML' },
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775 { Description => 'On Resolve Notify Requestors',
776 ScripCondition => 'On Resolve',
777 ScripAction => 'Notify Requestors',
af59614d 778 Template => 'Resolved in HTML' },
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779 { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject",
780 ScripCondition => 'On Transaction',
781 ScripAction => 'Extract Subject Tag',
782 Template => 'Blank' },
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783 { Description => 'On Forward Transaction Send forwarded message',
784 ScripCondition => 'On Forward Transaction',
785 ScripAction => 'Send Forward',
786 Template => 'Forward' },
787 { Description => 'On Forward Ticket Send forwarded message',
788 ScripCondition => 'On Forward Ticket',
789 ScripAction => 'Send Forward',
790 Template => 'Forward Ticket' },
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791);
792
793@ACL = (
794 { UserId => 'root', # - principalid
795 Right => 'SuperUser', },
796
797 { GroupDomain => 'SystemInternal',
798 GroupType => 'privileged',
799 Right => 'ShowApprovalsTab', },
800
801);
802
803# Predefined searches
804
805@Attributes = (
806 { Name => 'Search - My Tickets',
807 Description => '[_1] highest priority tickets I own', # loc
808 Content =>
809 { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
810 . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
811 . q{Priority, QueueName, ExtendedStatus},
812 Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')",
813 OrderBy => 'Priority',
814 Order => 'DESC'
815 },
816 },
817 { Name => 'Search - Unowned Tickets',
818 Description => '[_1] newest unowned tickets', # loc
819 Content =>
820# 'Take' #loc
821 { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
822 . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
823 . q{QueueName, ExtendedStatus, CreatedRelative, }
824 . q{'<A HREF="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'},
825 Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')",
826 OrderBy => 'Created',
827 Order => 'DESC'
828 },
829 },
830 { Name => 'Search - Bookmarked Tickets',
831 Description => 'Bookmarked Tickets', #loc
832 Content =>
833 { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
834 . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
835 . q{Priority, QueueName, ExtendedStatus, Bookmark},
836 Query => "id = '__Bookmarked__'",
837 OrderBy => 'LastUpdated',
838 Order => 'DESC' },
839 },
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840 {
841 Name => 'HomepageSettings',
842 Description => 'HomepageSettings',
843 Content => {
844 'body' => # loc
845 [
846 {
847 type => 'system',
848 name => 'My Tickets', # loc
849 },
850 {
851 type => 'system',
852 name => 'Unowned Tickets' # loc
853 },
854 {
855 type => 'system',
856 name => 'Bookmarked Tickets' # loc
857 },
858 {
859 type => 'component',
860 name => 'QuickCreate' # loc
861 },
862 ],
af59614d 863 'sidebar' => # loc
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864 [
865 {
866 type => 'component',
867 name => 'MyReminders' # loc
868 },
869 {
870 type => 'component',
871 name => 'Quicksearch' # loc
872 },
873 {
874 type => 'component',
875 name => 'Dashboards' # loc
876 },
877 {
878 type => 'component',
879 name => 'RefreshHomepage' # loc
880 },
881 ],
882 },
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883 },
884);