Putting 4.2.0 on top of 4.0.17
[usit-rt.git] / lib / RT / Action / AutoOpen.pm
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1# BEGIN BPS TAGGED BLOCK {{{
2#
3# COPYRIGHT:
4#
403d7b0b 5# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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6# <sales@bestpractical.com>
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8# (Except where explicitly superseded by other copyright notices)
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47# END BPS TAGGED BLOCK }}}
48
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49package RT::Action::AutoOpen;
50
51use strict;
52use warnings;
53use base qw(RT::Action);
54
55=head1 DESCRIPTION
56
57This action automatically moves a ticket to an active status.
58
59Status is not changed if there is no active statuses in the lifecycle.
60
61Status is not changed if the current status is first active for ticket's status
62lifecycle. For example if ticket's status is 'processing' and active statuses are
63'processing', 'on hold' and 'waiting' then status is not changed, but for ticket
64with status 'on hold' other rules are checked.
65
66Status is not changed if it's in the list of C<initial> statuses for the
67current scheme and creator of the current transaction
68is one of the ticket's requestors.
69
70Status is not changed if message's head has field C<RT-Control> with C<no-autoopen>
71substring.
72
73Status is set to the first possible active status. If the ticket's
74status is C<Stalled> then RT finds all possible transitions from C<Stalled>
75status and selects first one that results in the ticket having an
76active status.
77
78=cut
79
80sub Prepare {
81 my $self = shift;
82
83 my $ticket = $self->TicketObj;
84 my $next = $ticket->FirstActiveStatus;
85 return 1 unless defined $next;
86
87 # no change if the ticket is in initial status and the message is a mail
88 # from a requestor
af59614d 89 return 1 if $ticket->LifecycleObj->IsInitial($ticket->Status)
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90 && $self->TransactionObj->IsInbound;
91
92 if ( my $msg = $self->TransactionObj->Message->First ) {
93 return 1 if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
94 }
95
96 $self->{'set_status_to'} = $next;
97
98 return 1;
99}
100
101sub Commit {
102 my $self = shift;
103
104 return 1 unless my $new_status = $self->{'set_status_to'};
105
106 my ($val, $msg) = $self->TicketObj->SetStatus( $new_status );
107 unless ( $val ) {
108 $RT::Logger->error( "Couldn't auto-open ticket: ". $msg );
109 return 0;
110 }
111 return 1;
112}
113
114RT::Base->_ImportOverlays();
115
1161;