Merge branch 'master' of git.uio.no:usit-rt
[usit-rt.git] / lib / RT / Action / AutoOpenInactive.pm
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48
49package RT::Action::AutoOpenInactive;
50
51use strict;
52use warnings;
53use base qw(RT::Action);
54
55=head1 DESCRIPTION
56
57This action automatically moves an inactive ticket to an active status.
58
59Status is not changed if there is no active statuses in the lifecycle.
60
61Status is not changed if message's head has field C<RT-Control> with
62C<no-autoopen> substring.
63
64Status is set to the first possible active status. If the ticket's status is
65C<Resolved> then RT finds all possible transitions from C<Resolved> status and
66selects first one that results in the ticket having an active status.
67
68=cut
69
70sub Prepare {
71 my $self = shift;
72
73 my $ticket = $self->TicketObj;
74 return 0 if $ticket->LifecycleObj->IsActive( $ticket->Status );
75
76 if ( my $msg = $self->TransactionObj->Message->First ) {
77 return 0
78 if ( $msg->GetHeader('RT-Control') || '' ) =~
79 /\bno-autoopen\b/i;
80 }
81
82 my $next = $ticket->FirstActiveStatus;
83 return 0 unless defined $next;
84
85 $self->{'set_status_to'} = $next;
86
87 return 1;
88}
89
90sub Commit {
91 my $self = shift;
92
93 return 1 unless my $new_status = $self->{'set_status_to'};
94
95 my ($val, $msg) = $self->TicketObj->SetStatus( $new_status );
96 unless ( $val ) {
97 $RT::Logger->error( "Couldn't auto-open-inactive ticket: ". $msg );
98 return 0;
99 }
100 return 1;
101}
102
103RT::Base->_ImportOverlays();
104
1051;