Initial commit 4.0.5-3
[usit-rt.git] / lib / RT / Action / EscalatePriority.pm
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48
49=head1 NAME
50
51 RT::Action::EscalatePriority
52
53=head1 DESCRIPTION
54
55EscalatePriority is a ScripAction which is NOT intended to be called
56per transaction. It's intended to be called by an RT escalation tool.
57One such tool is called rt-crontool and is located in $RTHOME/bin (see
58C<rt-crontool -h> for more details)
59
60EsclatePriority uses the following formula to change a ticket's priority:
61
62 Priority = Priority + (( FinalPriority - Priority ) / ( DueDate-Today))
63
64Unless the duedate is past, in which case priority gets bumped straight
65to final priority.
66
67In this way, priority is either increased or decreased toward the final priority
68as the ticket heads toward its due date.
69
70Alternately, if you don't set a due date, the Priority will be incremented by 1
71until it reaches the Final Priority. If a ticket without a due date has a Priority
72greater than Final Priority, it will be decremented by 1.
73
74=cut
75
76
77package RT::Action::EscalatePriority;
78use base 'RT::Action';
79
80use strict;
81
82#Do what we need to do and send it out.
83
84#What does this type of Action does
85
86sub Describe {
87 my $self = shift;
88 return (ref $self . " will move a ticket's priority toward its final priority.");
89}
90
91
92sub Prepare {
93 my $self = shift;
94
95 if ($self->TicketObj->Priority() == $self->TicketObj->FinalPriority()) {
96 # no update necessary.
97 return 0;
98 }
99
100 #compute the number of days until the ticket is due
101 my $due = $self->TicketObj->DueObj();
102
103
104 # If we don't have a due date, adjust the priority by one
105 # until we hit the final priority
106 if ($due->Unix() < 1) {
107 if ( $self->TicketObj->Priority > $self->TicketObj->FinalPriority ){
108 $self->{'prio'} = ($self->TicketObj->Priority - 1);
109 return 1;
110 }
111 elsif ( $self->TicketObj->Priority < $self->TicketObj->FinalPriority ){
112 $self->{'prio'} = ($self->TicketObj->Priority + 1);
113 return 1;
114 }
115 # otherwise the priority is at the final priority. we don't need to
116 # Continue
117 else {
118 return 0;
119 }
120 }
121
122 # we've got a due date. now there are other things we should do
123 else {
124 my $diff_in_seconds = $due->Diff(time());
125 my $diff_in_days = int( $diff_in_seconds / 86400);
126
127 #if we haven't hit the due date yet
128 if ($diff_in_days > 0 ) {
129
130 # compute the difference between the current priority and the
131 # final priority
132
133 my $prio_delta =
134 $self->TicketObj->FinalPriority() - $self->TicketObj->Priority;
135
136 my $inc_priority_by = int( $prio_delta / $diff_in_days );
137
138 #set the ticket's priority to that amount
139 $self->{'prio'} = $self->TicketObj->Priority + $inc_priority_by;
140
141 }
142 #if $days is less than 1, set priority to final_priority
143 else {
144 $self->{'prio'} = $self->TicketObj->FinalPriority();
145 }
146
147 }
148 return 1;
149}
150
151sub Commit {
152 my $self = shift;
153 my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
154
155 unless ($val) {
156 $RT::Logger->debug($self . " $msg");
157 }
158}
159
160RT::Base->_ImportOverlays();
161
1621;