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[usit-rt.git] / lib / RT / Action / Notify.pm
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1# BEGIN BPS TAGGED BLOCK {{{
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3# COPYRIGHT:
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403d7b0b 5# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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48
49#
50package RT::Action::Notify;
51
52use strict;
53use warnings;
54
55use base qw(RT::Action::SendEmail);
56
57use Email::Address;
58
59=head2 Prepare
60
61Set up the relevant recipients, then call our parent.
62
63=cut
64
65
66sub Prepare {
67 my $self = shift;
68 $self->SetRecipients();
69 $self->SUPER::Prepare();
70}
71
72=head2 SetRecipients
73
74Sets the recipients of this meesage to Owner, Requestor, AdminCc, Cc or All.
75Explicitly B<does not> notify the creator of the transaction by default
76
77=cut
78
79sub SetRecipients {
80 my $self = shift;
81
82 my $ticket = $self->TicketObj;
83
84 my $arg = $self->Argument;
85 $arg =~ s/\bAll\b/Owner,Requestor,AdminCc,Cc/;
86
87 my ( @To, @PseudoTo, @Cc, @Bcc );
88
89
90 if ( $arg =~ /\bRequestor\b/ ) {
91 push @To, $ticket->Requestors->MemberEmailAddresses;
92 }
93
94 if ( $arg =~ /\bCc\b/ ) {
95
96 #If we have a To, make the Ccs, Ccs, otherwise, promote them to To
97 if (@To) {
98 push ( @Cc, $ticket->Cc->MemberEmailAddresses );
99 push ( @Cc, $ticket->QueueObj->Cc->MemberEmailAddresses );
100 }
101 else {
102 push ( @Cc, $ticket->Cc->MemberEmailAddresses );
103 push ( @To, $ticket->QueueObj->Cc->MemberEmailAddresses );
104 }
105 }
106
107 if ( $arg =~ /\bOwner\b/
108 && $ticket->OwnerObj->id != RT->Nobody->id
109 && $ticket->OwnerObj->EmailAddress
110 ) {
111 # If we're not sending to Ccs or requestors,
112 # then the Owner can be the To.
113 if (@To) {
114 push ( @Bcc, $ticket->OwnerObj->EmailAddress );
115 }
116 else {
117 push ( @To, $ticket->OwnerObj->EmailAddress );
118 }
119
120 }
121
122 if ( $arg =~ /\bAdminCc\b/ ) {
123 push ( @Bcc, $ticket->AdminCc->MemberEmailAddresses );
124 push ( @Bcc, $ticket->QueueObj->AdminCc->MemberEmailAddresses );
125 }
126
127 if ( RT->Config->Get('UseFriendlyToLine') ) {
128 unless (@To) {
129 push @PseudoTo,
130 sprintf RT->Config->Get('FriendlyToLineFormat'), $arg, $ticket->id;
131 }
132 }
133
134 my $creatorObj = $self->TransactionObj->CreatorObj;
135 my $creator = $creatorObj->EmailAddress() || '';
136
137 #Strip the sender out of the To, Cc and AdminCc and set the
138 # recipients fields used to build the message by the superclass.
139 # unless a flag is set
140 my $TransactionCurrentUser = RT::CurrentUser->new;
141 $TransactionCurrentUser->LoadByName($creatorObj->Name);
142 if (RT->Config->Get('NotifyActor',$TransactionCurrentUser)) {
143 @{ $self->{'To'} } = @To;
144 @{ $self->{'Cc'} } = @Cc;
145 @{ $self->{'Bcc'} } = @Bcc;
146 }
147 else {
148 @{ $self->{'To'} } = grep ( lc $_ ne lc $creator, @To );
149 @{ $self->{'Cc'} } = grep ( lc $_ ne lc $creator, @Cc );
150 @{ $self->{'Bcc'} } = grep ( lc $_ ne lc $creator, @Bcc );
151 }
152 @{ $self->{'PseudoTo'} } = @PseudoTo;
153
154 if ( $arg =~ /\bOtherRecipients\b/ ) {
155 if ( my $attachment = $self->TransactionObj->Attachments->First ) {
156 push @{ $self->{'NoSquelch'}{'Cc'} ||= [] }, map $_->address,
157 Email::Address->parse( $attachment->GetHeader('RT-Send-Cc') );
158 push @{ $self->{'NoSquelch'}{'Bcc'} ||= [] }, map $_->address,
159 Email::Address->parse( $attachment->GetHeader('RT-Send-Bcc') );
160 }
161 }
162}
163
164RT::Base->_ImportOverlays();
165
1661;