Upgrade 4.0.17 clean.
[usit-rt.git] / share / html / REST / 1.0 / Forms / ticket / default
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1%# BEGIN BPS TAGGED BLOCK {{{
2%#
3%# COPYRIGHT:
4%#
403d7b0b 5%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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47%# END BPS TAGGED BLOCK }}}
48%# REST/1.0/Forms/ticket/default
49%#
50<%ARGS>
51$id
52$changes => {}
53$fields => undef
54$args => undef
55</%ARGS>
56<%INIT>
57use MIME::Entity;
58use RT::Interface::REST;
59
60my $cf_spec = RT::Interface::REST->custom_field_spec(1);
61
62my @comments;
63my ($c, $o, $k, $e) = ("", [], {}, 0);
64my %data = %$changes;
65my $ticket = RT::Ticket->new($session{CurrentUser});
66my @dates = qw(Created Starts Started Due Resolved Told LastUpdated);
67my @people = qw(Requestors Cc AdminCc);
68my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
69 InitialPriority FinalPriority TimeEstimated TimeWorked
01e3b242 70 TimeLeft Starts Started Due Resolved Content-Type);
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71my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
72 TimeLeft InitialPriority FinalPriority);
73my %dates = map {lc $_ => $_} @dates;
74my %people = map {lc $_ => $_} @people;
75my %create = map {lc $_ => $_} @create;
76my %simple = map {lc $_ => $_} @simple;
77
78# Are we dealing with an existing ticket?
79if ($id ne 'new') {
80 $ticket->Load($id);
81 if (!$ticket->Id) {
82 return [ "# Ticket $id does not exist.", [], {}, 1 ];
83 }
84 elsif ( %data ) {
01e3b242 85 if ( $data{status} && lc $data{status} eq 'deleted' && ! grep { $_ ne 'id' && $_ ne 'status' } keys %data ) {
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86 if ( !$ticket->CurrentUserHasRight('DeleteTicket') ) {
87 return [ "# You are not allowed to delete ticket $id.", [], {}, 1 ];
88 }
89 }
90 elsif ( !$ticket->CurrentUserHasRight('ModifyTicket') ) {
91 return [ "# You are not allowed to modify ticket $id.", [], {}, 1 ];
92 }
93 }
94 elsif (!$ticket->CurrentUserHasRight('ShowTicket')) {
95 return [ "# You are not allowed to display ticket $id.", [], {}, 1 ];
96 }
97}
98else {
99 if (!keys(%data)) {
100 # GET ticket/new: Return a suitable default form.
101 # We get defaults from queue/1 (XXX: What if it isn't there?).
102 my $due = RT::Date->new($session{CurrentUser});
103 my $queue = RT::Queue->new($session{CurrentUser});
104 my $starts = RT::Date->new($session{CurrentUser});
105 $queue->Load(1);
106 $due->SetToNow;
107 $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
108 $starts->SetToNow;
109
110 return [
111 "# Required: id, Queue",
112 [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
01e3b242 113 InitialPriority FinalPriority TimeEstimated Starts Due Attachment Text) ],
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114 {
115 id => "ticket/new",
116 Queue => $queue->Name,
117 Requestor => $session{CurrentUser}->Name,
118 Subject => "",
119 Cc => [],
120 AdminCc => [],
121 Owner => "",
122 Status => "new",
123 Priority => $queue->InitialPriority,
124 InitialPriority => $queue->InitialPriority,
125 FinalPriority => $queue->FinalPriority,
126 TimeEstimated => 0,
127 Starts => $starts->ISO,
128 Due => $due->ISO,
01e3b242 129 Attachment => '',
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130 Text => "",
131 },
132 0
133 ];
134 }
135 else {
136 # We'll create a new ticket, and fall through to set fields that
137 # can't be set in the call to Create().
01e3b242 138 my (%v, $text, @atts);
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139
140 foreach my $k (keys %data) {
141 # flexibly parse any dates
142 if ($dates{lc $k}) {
143 my $time = RT::Date->new($session{CurrentUser});
144 $time->Set(Format => 'unknown', Value => $data{$k});
145 $data{$k} = $time->ISO;
146 }
147
148 if (exists $create{lc $k}) {
149 $v{$create{lc $k}} = delete $data{$k};
150 }
151 # Set custom field
152 elsif ($k =~ /^$cf_spec/) {
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153 my $key = $1 || $2;
154
155 my $cf = RT::CustomField->new( $session{CurrentUser} );
156 $cf->LoadByName( Name => $key, Queue => $data{Queue} || $v{Queue} );
157 unless ( $cf->id ) {
158 $cf->LoadByName( Name => $key, Queue => 0 );
159 }
160
161 if (not $cf->id) {
162 push @comments, "# Invalid custom field name ($key)";
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163 delete $data{$k};
164 next;
165 }
166 $v{"CustomField-".$cf->Id()} = delete $data{$k};
167 }
168 elsif (lc $k eq 'text') {
169 $text = delete $data{$k};
170 }
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171 elsif (lc $k eq 'attachment') {
172 push @atts, @{ vsplit(delete $data{$k}) };
173 }
403d7b0b 174 elsif ( $k !~ /^(?:id|requestors)$/i ) {
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175 $e = 1;
176 push @$o, $k;
177 push(@comments, "# $k: Unknown field");
178 }
179 }
180
181 if ( $e ) {
182 unshift @comments, "# Could not create ticket.";
183 $k = \%data;
184 goto DONE;
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185 }
186
187 # people fields allow multiple values
188 $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );
189
01e3b242 190 if ($text || @atts) {
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191 $v{MIMEObj} =
192 MIME::Entity->build(
01e3b242 193 Type => "multipart/mixed",
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194 From => $session{CurrentUser}->EmailAddress,
195 Subject => $v{Subject},
403d7b0b 196 'X-RT-Interface' => 'REST',
84fb5b46 197 );
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198 $v{MIMEObj}->attach(
199 Data => $text,
200 'Content-Type' => $v{'Content-Type'} || 'text/plain',
201 ) if $text;
202 my ($status, $msg) = process_attachments($v{'MIMEObj'}, @atts);
203 unless ($status) {
204 push(@comments, "# $msg");
205 goto DONE;
206 }
207 $v{MIMEObj}->make_singlepart;
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208 }
209
210 my($tid,$trid,$terr) = $ticket->Create(%v);
211 unless ($tid) {
212 push(@comments, "# Could not create ticket.");
213 push(@comments, "# " . $terr);
214 goto DONE;
215 }
216
217 delete $data{id};
218 $id = $ticket->Id;
219 push(@comments, "# Ticket $id created.");
220 # see if the hash is empty
221 goto DONE if ! keys(%data);
222 }
223}
224
225# Now we know we're dealing with an existing ticket.
226if (!keys(%data)) {
227 my ($time, $key, $val, @data);
228
229 push @data, [ id => "ticket/".$ticket->Id ];
230 push @data, [ Queue => $ticket->QueueObj->Name ]
231 if (!%$fields || exists $fields->{lc 'Queue'});
232 push @data, [ Owner => $ticket->OwnerObj->Name ]
233 if (!%$fields || exists $fields->{lc 'Owner'});
234 push @data, [ Creator => $ticket->CreatorObj->Name ]
235 if (!%$fields || exists $fields->{lc 'Creator'});
236
237 foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
238 next unless (!%$fields || (exists $fields->{lc $_}));
239 push @data, [$_ => $ticket->$_ ];
240 }
241
242 foreach $key (@people) {
243 next unless (!%$fields || (exists $fields->{lc $key}));
244 push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
245 }
246
247 $time = RT::Date->new ($session{CurrentUser});
248 foreach $key (@dates) {
249 next unless (!%$fields || (exists $fields->{lc $key}));
250 $time->Set(Format => 'sql', Value => $ticket->$key);
251 push @data, [ $key => $time->AsString ];
252 }
253
254 $time = RT::Date->new ($session{CurrentUser});
255 foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
256 next unless (!%$fields || (exists $fields->{lc $key}));
257 $val = $ticket->$key || 0;
258 $val = "$val minutes" if $val;
259 push @data, [ $key => $val ];
260 }
261
262 # Display custom fields
263 my $CustomFields = $ticket->CustomFields;
264 while (my $cf = $CustomFields->Next()) {
265 next unless !%$fields
266 || exists $fields->{"cf.{".lc($cf->Name)."}"}
267 || exists $fields->{"cf-".lc $cf->Name};
268
269 my $vals = $ticket->CustomFieldValues($cf->Id());
270 my @out = ();
271 if ( $cf->SingleValue ) {
272 my $v = $vals->Next;
273 push @out, $v->Content if $v;
274 }
275 else {
276 while (my $v = $vals->Next()) {
277 my $content = $v->Content;
278 $content =~ s/'/\\'/g;
279 if ( $v->Content =~ /,/ ) {
280 push @out, q{'} . $content . q{'};
281 }
282 else {
283 push @out, $content;
284 }
285 }
286 }
287 push @data, [ ('CF.{' . $cf->Name . '}') => join ',', @out ];
288 }
289
290 my %k = map {@$_} @data;
291 $o = [ map {$_->[0]} @data ];
292 $k = \%k;
293}
294else {
295 my ($get, $set, $key, $val, $n, $s);
01e3b242 296 my $updated;
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297
298 foreach $key (keys %data) {
299 $val = $data{$key};
300 $key = lc $key;
301 $n = 1;
302
303 if (ref $val eq 'ARRAY') {
304 unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) {
305 $n = 0;
306 $s = "$key may have only one value.";
307 goto SET;
308 }
309 }
310
311 if ($key =~ /^queue$/i) {
312 next if $val eq $ticket->QueueObj->Name;
313 ($n, $s) = $ticket->SetQueue($val);
314 }
315 elsif ($key =~ /^owner$/i) {
316 next if $val eq $ticket->OwnerObj->Name;
317 ($n, $s) = $ticket->SetOwner($val);
318 }
319 elsif (exists $simple{$key}) {
320 $key = $simple{$key};
321 $set = "Set$key";
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322 my $current = $ticket->$key;
323 $current = '' unless defined $current;
84fb5b46 324
dab09ea8 325 next if ($val eq $current) or ($current =~ /^\d+$/ && $val =~ /^\d+$/ && $val == $current);
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326 ($n, $s) = $ticket->$set("$val");
327 }
328 elsif (exists $dates{$key}) {
329 $key = $dates{$key};
330
331 # We try to detect whether it should update a field by checking
332 # whether its current value equals the entered value. Since the
333 # LastUpdated field is automatically updated as other columns are
334 # changed, it is not properly skipped. Users cannot update this
335 # field anyway.
336 next if $key eq 'LastUpdated';
337
338 $set = "Set$key";
339
340 my $time = RT::Date->new($session{CurrentUser});
341 $time->Set(Format => 'sql', Value => $ticket->$key);
342 next if ($val =~ /^not set$/i || $val eq $time->AsString);
343
344 $time->Set(Format => 'unknown', Value => $val);
345 ($n, $s) = $ticket->$set($time->ISO);
346 }
347 elsif (exists $people{$key}) {
348 $key = $people{$key};
349 my ($p, @msgs);
350
351 my %new = map {$_=>1} @{ vsplit($val) };
352 my %old = map {$_=>1} $ticket->$key->MemberEmailAddresses;
353 my $type = $key eq 'Requestors' ? 'Requestor' : $key;
354
355 foreach $p (keys %old) {
356 unless (exists $new{$p}) {
357 ($s, $n) = $ticket->DeleteWatcher(Type => $type,
358 Email => $p);
359 push @msgs, [ $s, $n ];
360 }
361 }
362 foreach $p (keys %new) {
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363 unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
364 ($s, $n) = $ticket->AddWatcher(Type => $type,
365 Email => $p);
366 push @msgs, [ $s, $n ];
367 }
368 }
369
370 $n = 1;
371 if (@msgs = grep {$_->[0] == 0} @msgs) {
372 $n = 0;
373 $s = join "\n", map {"# ".$_->[1]} @msgs;
374 $s =~ s/^# //;
375 }
376 }
377 # Set custom field
378 elsif ($key =~ /^$cf_spec/) {
84fb5b46 379 $key = $1 || $2;
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380
381 my $cf = RT::CustomField->new( $session{CurrentUser} );
382 $cf->LoadByName( Name => $key, Queue => $ticket->Queue );
383 unless ( $cf->id ) {
384 $cf->LoadByName( Name => $key, Queue => 0 );
385 }
386
387 if (not $cf->id) {
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388 $n = 0;
389 $s = "Unknown custom field.";
390 }
391 else {
392 my $vals = $ticket->CustomFieldValues($cf->id);
393
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394 if ( !defined $val || !length $val ) {
395 while ( my $val = $vals->Next ) {
396 ($n, $s) = $ticket->DeleteCustomFieldValue(
397 Field => $cf, ValueId => $val->id,
398 );
399 $s =~ s/^# // if defined $s;
400 }
401 }
402 elsif ( $cf->SingleValue ) {
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403 my $old = $vals->Next;
404 if ( $old ) {
405 if ( $val ne $old->Content ) {
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406 ($n, $s) = $ticket->AddCustomFieldValue(
407 Field => $cf, Value => $val );
408 $s =~ s/^# // if defined $s;
409 }
410 }
411 else {
412 ($n, $s) = $ticket->AddCustomFieldValue(
413 Field => $cf, Value => $val );
414 $s =~ s/^# // if defined $s;
415 }
416 }
417 else {
418 my @new;
419 my ( $a, $b ) = split /\s*,\s*/, $val, 2;
420 while ($a) {
421 no warnings 'uninitialized';
422 if ( $a =~ /^'/ ) {
423 my $s = $a;
424 while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/
425 && $a =~ /(\\)+'$/ ) ) {
426 ( $a, $b ) = split /\s*,\s*/, $b, 2;
427 $s .= ',' . $a;
428 }
429 $s =~ s/^'//;
430 $s =~ s/'$//;
431 $s =~ s/\\'/'/g;
432 push @new, $s;
433 }
01e3b242 434 elsif ( $a =~ /^q\{/ ) {
84fb5b46 435 my $s = $a;
01e3b242 436 while ( $a !~ /\}$/ ) {
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437 ( $a, $b ) = split /\s*,\s*/, $b, 2;
438 $s .= ',' . $a;
439 }
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440 $s =~ s/^q\{//;
441 $s =~ s/\}//;
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442 push @new, $s;
443 }
444 else {
445 push @new, $a;
446 }
447 ( $a, $b ) = split /\s*,\s*/, $b, 2;
448 }
449
450 my %new;
451 $new{$_}++ for @new;
452
453 while (my $v = $vals->Next()) {
454 my $c = $v->Content;
455 if ( $new{$c} ) {
456 $new{$c}--;
457 }
458 else {
403d7b0b 459 $ticket->DeleteCustomFieldValue( Field => $cf, ValueId => $v->id );
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460 }
461 }
462 for ( @new ) {
463 while ( $new{$_} && $new{$_}-- ) {
464 ($n, $s) = $ticket->AddCustomFieldValue(
465 Field => $cf, Value => $_ );
466 $s =~ s/^# // if defined $s;
467 }
468 }
469 }
470 }
471 }
01e3b242 472 elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator' && $key ne 'content-type' ) {
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473 $n = 0;
474 $s = "Unknown field.";
475 }
476
477 SET:
478 if ($n == 0) {
479 $e = 1;
480 push @comments, "# $key: $s";
481 unless (@$o) {
482 # move id forward
483 @$o = ("id", grep { $_ ne 'id' } keys %$changes);
484 $k = $changes;
485 }
486 }
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487 else {
488 $updated ||= 1;
489 }
84fb5b46 490 }
01e3b242 491 push(@comments, "# Ticket ".$ticket->id." updated.") if $updated;
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492}
493
494DONE:
495$c ||= join("\n", @comments) if @comments;
496return [$c, $o, $k, $e];
497
498</%INIT>