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1 | %# BEGIN BPS TAGGED BLOCK {{{ |
2 | %# | |
3 | %# COPYRIGHT: | |
4 | %# | |
403d7b0b | 5 | %# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC |
84fb5b46 MKG |
6 | %# <sales@bestpractical.com> |
7 | %# | |
8 | %# (Except where explicitly superseded by other copyright notices) | |
9 | %# | |
10 | %# | |
11 | %# LICENSE: | |
12 | %# | |
13 | %# This work is made available to you under the terms of Version 2 of | |
14 | %# the GNU General Public License. A copy of that license should have | |
15 | %# been provided with this software, but in any event can be snarfed | |
16 | %# from www.gnu.org. | |
17 | %# | |
18 | %# This work is distributed in the hope that it will be useful, but | |
19 | %# WITHOUT ANY WARRANTY; without even the implied warranty of | |
20 | %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU | |
21 | %# General Public License for more details. | |
22 | %# | |
23 | %# You should have received a copy of the GNU General Public License | |
24 | %# along with this program; if not, write to the Free Software | |
25 | %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA | |
26 | %# 02110-1301 or visit their web page on the internet at | |
27 | %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. | |
28 | %# | |
29 | %# | |
30 | %# CONTRIBUTION SUBMISSION POLICY: | |
31 | %# | |
32 | %# (The following paragraph is not intended to limit the rights granted | |
33 | %# to you to modify and distribute this software under the terms of | |
34 | %# the GNU General Public License and is only of importance to you if | |
35 | %# you choose to contribute your changes and enhancements to the | |
36 | %# community by submitting them to Best Practical Solutions, LLC.) | |
37 | %# | |
38 | %# By intentionally submitting any modifications, corrections or | |
39 | %# derivatives to this work, or any other work intended for use with | |
40 | %# Request Tracker, to Best Practical Solutions, LLC, you confirm that | |
41 | %# you are the copyright holder for those contributions and you grant | |
42 | %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, | |
43 | %# royalty-free, perpetual, license to use, copy, create derivative | |
44 | %# works based on those contributions, and sublicense and distribute | |
45 | %# those contributions and any derivatives thereof. | |
46 | %# | |
47 | %# END BPS TAGGED BLOCK }}} | |
48 | <& /Elements/Header, Title => $title &> | |
49 | <& /Elements/Tabs &> | |
50 | ||
51 | % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj); | |
52 | <& /Elements/ListActions, actions => \@results &> | |
53 | ||
54 | <form action="Update.html" name="TicketUpdate" | |
55 | method="post" enctype="multipart/form-data"> | |
56 | % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault ); | |
57 | <input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" /> | |
58 | <input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" /> | |
59 | <input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" /> | |
60 | ||
61 | <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> | |
62 | ||
63 | <div id="ticket-update-metadata"> | |
64 | <&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &> | |
65 | <table width="100%" border="0"> | |
66 | % $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj); | |
67 | ||
68 | % my $skip; | |
69 | % $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip ); | |
70 | % if (!$skip) { | |
71 | <input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br /> | |
72 | % } | |
73 | <tr><td class="label"><&|/l&>Update Type</&>:</td> | |
74 | <td><select name="UpdateType" id="UpdateType"> | |
75 | % if ($CanComment) { | |
76 | <option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option> | |
77 | % } | |
78 | % if ($CanRespond) { | |
79 | <option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option> | |
80 | % } | |
81 | </select> | |
82 | ||
83 | <script type="text/javascript"> | |
84 | jQuery(function() { | |
85 | jQuery("#UpdateType").change(function(ev) { | |
86 | jQuery(".messagebox-container") | |
87 | .removeClass("action-response action-private") | |
88 | .addClass("action-"+ev.target.value); | |
89 | }); | |
90 | }); | |
91 | jQuery(function() { | |
92 | jQuery("input[name=TxnSendMailTo]").change(function(ev) { | |
93 | jQuery("input[name=TxnSendMailTo][value="+ev.target.value+"]") | |
94 | .attr("checked",jQuery(ev.target).attr('checked')); | |
95 | }); | |
96 | }); | |
97 | </script> | |
98 | ||
99 | % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' ); | |
100 | </td></tr> | |
101 | ||
102 | <& /Ticket/Elements/EditBasics, | |
103 | TicketObj => $TicketObj, | |
104 | InTable => 1, | |
105 | fields => [ | |
106 | { name => 'Status', | |
107 | comp => '/Elements/SelectStatus', | |
108 | args => { | |
109 | Name => 'Status', | |
110 | DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), | |
111 | Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus), | |
112 | TicketObj => $TicketObj, | |
113 | QueueObj => $TicketObj->QueueObj | |
114 | }, | |
115 | }, | |
116 | { name => 'Owner', | |
117 | comp => '/Elements/SelectOwner', | |
118 | args => { | |
119 | Name => "Owner", | |
120 | TicketObj => $TicketObj, | |
121 | QueueObj => $TicketObj->QueueObj, | |
122 | DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)), | |
123 | Default => $ARGS{'Owner'} | |
124 | } | |
125 | }, | |
126 | { name => 'Worked', | |
127 | comp => '/Elements/EditTimeValue', | |
128 | args => { | |
129 | Name => 'UpdateTimeWorked', | |
130 | Default => $ARGS{UpdateTimeWorked}||'', | |
131 | InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes', | |
132 | } | |
133 | }, | |
134 | ] | |
135 | &> | |
136 | ||
137 | % $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj ); | |
138 | ||
139 | <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1 &> | |
140 | ||
141 | </table> | |
142 | </&> | |
143 | </div> | |
144 | ||
145 | <div id="ticket-update-message"> | |
146 | <& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &> | |
147 | ||
148 | <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &> | |
149 | <table width="100%" border="0"> | |
150 | <& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &> | |
151 | ||
152 | % if ( $gnupg_widget ) { | |
153 | <tr><td> </td><td> | |
154 | <& /Elements/GnuPG/SignEncryptWidget, | |
155 | self => $gnupg_widget, | |
156 | TicketObj => $TicketObj, | |
157 | &> | |
158 | </td></tr> | |
159 | % } | |
160 | % $m->callback( %ARGS, CallbackName => 'AfterGnuPG' ); | |
161 | ||
162 | <tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" /> | |
163 | % $m->callback( %ARGS, CallbackName => 'AfterSubject' ); | |
164 | </td></tr> | |
165 | ||
166 | <tr><td class="label" valign="top"><&|/l&>Message</&>:</td> | |
167 | <td class="messagebox-container action-<% $type %>"> | |
168 | <& /Articles/Elements/BeforeMessageBox, %ARGS &> | |
169 | % $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' ); | |
170 | % if (exists $ARGS{UpdateContent}) { | |
171 | % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to | |
172 | % my $temp = $ARGS{'QuoteTransaction'}; | |
173 | % delete $ARGS{'QuoteTransaction'}; | |
174 | <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> | |
175 | % $ARGS{'QuoteTransaction'} = $temp; | |
176 | % } else { | |
177 | % my $IncludeSignature = 1; | |
178 | % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment'); | |
179 | <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &> | |
180 | % } | |
181 | % $m->callback( %ARGS, CallbackName => 'AfterMessageBox' ); | |
182 | </td></tr> | |
183 | ||
184 | <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &> | |
185 | </table> | |
186 | </&> | |
187 | ||
188 | <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &> | |
189 | ||
190 | % if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) { | |
191 | <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &> | |
192 | <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &> | |
193 | </&> | |
194 | % } | |
195 | </div> | |
196 | ||
197 | % if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) { | |
198 | <input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" /> | |
199 | % } | |
200 | ||
201 | </form> | |
202 | <hr class="clear" /> | |
203 | <%INIT> | |
204 | my $CanRespond = 0; | |
205 | my $CanComment = 0; | |
206 | my $checks_failure = 0; | |
207 | ||
208 | my $TicketObj = LoadTicket($id); | |
209 | ||
210 | my @results; | |
211 | ||
212 | $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' ); | |
213 | ||
214 | unless($DefaultStatus){ | |
215 | $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); | |
216 | } | |
217 | ||
218 | my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||''); | |
219 | ||
220 | # Things needed in the template - we'll do the processing here, just | |
221 | # for the convenience: | |
222 | ||
223 | my ($CommentDefault, $ResponseDefault); | |
224 | if ($Action ne 'Respond') { | |
225 | $CommentDefault = qq[ selected="selected"]; | |
226 | $ResponseDefault = ""; | |
227 | } else { | |
228 | $CommentDefault = ""; | |
229 | $ResponseDefault = qq[ selected="selected"]; | |
230 | } | |
231 | ||
232 | my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} : | |
233 | lc $ARGS{'Action'} eq 'respond' ? 'response' : | |
234 | lc $ARGS{'Action'} eq 'comment' ? 'private' : | |
235 | 'none' ; | |
236 | ||
237 | ||
238 | $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or | |
239 | $TicketObj->CurrentUserHasRight('ModifyTicket') ); | |
240 | ||
241 | $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or | |
242 | $TicketObj->CurrentUserHasRight('ModifyTicket') ); | |
243 | ||
244 | ||
5b0d0914 | 245 | ProcessAttachments(ARGSRef => \%ARGS); |
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246 | |
247 | my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); | |
248 | $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', | |
249 | self => $gnupg_widget, | |
250 | TicketObj => $TicketObj, | |
251 | ); | |
252 | ||
253 | if ( $ARGS{'SubmitTicket'} ) { | |
254 | ||
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255 | my %squelched = ProcessTransactionSquelching( \%ARGS ); |
256 | $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched; | |
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257 | |
258 | my $CFs = $TicketObj->TransactionCustomFields; | |
259 | my $ValidCFs = $m->comp( | |
260 | '/Elements/ValidateCustomFields', | |
261 | CustomFields => $CFs, | |
262 | NamePrefix => "Object-RT::Transaction--CustomField-", | |
263 | ARGSRef => \%ARGS | |
264 | ); | |
265 | unless ( $ValidCFs ) { | |
266 | $checks_failure = 1; | |
267 | while (my $CF = $CFs->Next) { | |
268 | my $msg = $m->notes('InvalidField-' . $CF->Id) or next; | |
269 | push @results, loc($CF->Name) . ': ' . $msg; | |
270 | } | |
271 | } | |
272 | my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', | |
273 | self => $gnupg_widget, | |
274 | TicketObj => $TicketObj, | |
275 | ); | |
276 | $checks_failure = 1 unless $status; | |
277 | } | |
278 | ||
279 | # check email addresses for RT's | |
280 | { | |
281 | foreach my $field ( qw(UpdateCc UpdateBcc) ) { | |
282 | my $value = $ARGS{ $field }; | |
283 | next unless defined $value && length $value; | |
284 | ||
285 | my @emails = Email::Address->parse( $value ); | |
286 | foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { | |
287 | push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) ); | |
288 | $checks_failure = 1; | |
289 | $email = undef; | |
290 | } | |
291 | $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; | |
292 | } | |
293 | } | |
294 | my $skip_update = 0; | |
295 | $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update, | |
296 | checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj ); | |
297 | ||
298 | if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) { | |
299 | $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' ); | |
300 | return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); | |
301 | } | |
302 | </%INIT> | |
303 | ||
304 | <%ARGS> | |
305 | $id => undef | |
306 | $Action => undef | |
307 | $DefaultStatus => undef | |
308 | </%ARGS> |