[usit-rt.git] / share / html / Ticket / Update.html

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title  => $title &>
<& /Elements/Tabs &>

% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
<& /Elements/ListActions, actions => \@results &>

<form action="Update.html" name="TicketUpdate"
    method="post" enctype="multipart/form-data">
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />

<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>

<div id="ticket-update-metadata">
  <&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
<table width="100%" border="0">
% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);

% my $skip;
% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
% if (!$skip) {
<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
% }
<tr><td class="label"><&|/l&>Update Type</&>:</td>
<td><select name="UpdateType" id="UpdateType">
% if ($CanComment) {
<option value="private" <% ($ARGS{'UpdateType'} &&  $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select> 

<script type="text/javascript">
    jQuery(function() {
        jQuery("#UpdateType").change(function(ev) {
            jQuery(".messagebox-container")
                .removeClass("action-response action-private")
                .addClass("action-"+ev.target.value);
        });
    });
    jQuery(function() {
        jQuery("input[name=TxnSendMailTo]").change(function(ev) {
            jQuery("input[name=TxnSendMailTo][value="+ev.target.value+"]")
                  .attr("checked",jQuery(ev.target).attr('checked'));
        });
    });
</script>

% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
</td></tr>

<& /Ticket/Elements/EditBasics,
    TicketObj => $TicketObj,
    InTable   => 1,
    fields    => [
        {   name => 'Status',
            comp => '/Elements/SelectStatus',
            args => {
                Name => 'Status',
                DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)),
                Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus),
                TicketObj => $TicketObj,
                QueueObj => $TicketObj->QueueObj
            },
        },
        {   name => 'Owner',
            comp => '/Elements/SelectOwner',
            args => {
                Name         => "Owner",
                TicketObj    => $TicketObj,
                QueueObj     => $TicketObj->QueueObj,
                DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)),
                Default      => $ARGS{'Owner'}
            }
        },
        {   name => 'Worked',
            comp => '/Elements/EditTimeValue',
            args => {
                Name => 'UpdateTimeWorked',
                Default => $ARGS{UpdateTimeWorked}||'',
                InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
            }
        },
    ]
&>

% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );

<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1 &>

  </table>
  </&>
</div>

<div id="ticket-update-message">
  <& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &>

  <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
  <table width="100%" border="0">
<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>

% if ( $gnupg_widget ) {
<tr><td>&nbsp;</td><td>
<& /Elements/GnuPG/SignEncryptWidget,
    self => $gnupg_widget,
    TicketObj => $TicketObj,
&>
</td></tr>
% }
% $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );

<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" />
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</td></tr>

<tr><td class="label" valign="top"><&|/l&>Message</&>:</td>
<td class="messagebox-container action-<% $type %>">
<& /Articles/Elements/BeforeMessageBox, %ARGS &>
% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
% $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
</td></tr>

    <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
  </table>
</&>

  <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>

% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
  <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
    <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
  </&>
% }
</div>

% if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) {
<input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" />
% }

</form>
<hr class="clear" />
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;

my $TicketObj = LoadTicket($id);

my @results;

$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );

unless($DefaultStatus){
    $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}

my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||'');

# Things needed in the template - we'll do the processing here, just
# for the convenience:

my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
    $CommentDefault = qq[ selected="selected"]; 
    $ResponseDefault = "";
} else {
    $CommentDefault = ""; 
    $ResponseDefault = qq[ selected="selected"];
}

my $type =             $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
           lc $ARGS{'Action'} eq 'respond' ? 'response'          :
           lc $ARGS{'Action'} eq 'comment' ? 'private'           :
                                             'none'              ;


$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 

$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 


ProcessAttachments(ARGSRef => \%ARGS);

my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
    self => $gnupg_widget,
    TicketObj => $TicketObj,
);

if ( $ARGS{'SubmitTicket'} ) {

    my %squelched = ProcessTransactionSquelching( \%ARGS );
    $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;

    my $CFs = $TicketObj->TransactionCustomFields;
    my $ValidCFs = $m->comp(
        '/Elements/ValidateCustomFields',
        CustomFields => $CFs,
        NamePrefix => "Object-RT::Transaction--CustomField-",
        ARGSRef => \%ARGS
    );
    unless ( $ValidCFs ) {
        $checks_failure = 1;
        while (my $CF = $CFs->Next) {
            my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
            push @results, loc($CF->Name) . ': ' . $msg;
        }
    }
    my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
        self      => $gnupg_widget,
        TicketObj => $TicketObj,
    );
    $checks_failure = 1 unless $status;
}

# check email addresses for RT's
{
    foreach my $field ( qw(UpdateCc UpdateBcc) ) {
        my $value = $ARGS{ $field };
        next unless defined $value && length $value;

        my @emails = Email::Address->parse( $value );
        foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
            push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
            $checks_failure = 1;
            $email = undef;
        }
        $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
    }
}
my $skip_update = 0;
$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
              checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );

if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
    $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
    return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
}
</%INIT>

<%ARGS>
$id => undef
$Action => undef
$DefaultStatus => undef
</%ARGS>
Commit	Line	Data
84fb5b46 MKG	1	%# BEGIN BPS TAGGED BLOCK {{{
	2	%#
	3	%# COPYRIGHT:
	4	%#
403d7b0b	5	%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
84fb5b46 MKG	6	%# <sales@bestpractical.com>
	7	%#
	8	%# (Except where explicitly superseded by other copyright notices)
	9	%#
	10	%#
	11	%# LICENSE:
	12	%#
	13	%# This work is made available to you under the terms of Version 2 of
	14	%# the GNU General Public License. A copy of that license should have
	15	%# been provided with this software, but in any event can be snarfed
	16	%# from www.gnu.org.
	17	%#
	18	%# This work is distributed in the hope that it will be useful, but
	19	%# WITHOUT ANY WARRANTY; without even the implied warranty of
	20	%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
	21	%# General Public License for more details.
	22	%#
	23	%# You should have received a copy of the GNU General Public License
	24	%# along with this program; if not, write to the Free Software
	25	%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
	26	%# 02110-1301 or visit their web page on the internet at
	27	%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
	28	%#
	29	%#
	30	%# CONTRIBUTION SUBMISSION POLICY:
	31	%#
	32	%# (The following paragraph is not intended to limit the rights granted
	33	%# to you to modify and distribute this software under the terms of
	34	%# the GNU General Public License and is only of importance to you if
	35	%# you choose to contribute your changes and enhancements to the
	36	%# community by submitting them to Best Practical Solutions, LLC.)
	37	%#
	38	%# By intentionally submitting any modifications, corrections or
	39	%# derivatives to this work, or any other work intended for use with
	40	%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
	41	%# you are the copyright holder for those contributions and you grant
	42	%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
	43	%# royalty-free, perpetual, license to use, copy, create derivative
	44	%# works based on those contributions, and sublicense and distribute
	45	%# those contributions and any derivatives thereof.
	46	%#
	47	%# END BPS TAGGED BLOCK }}}
	48	<& /Elements/Header, Title => $title &>
	49	<& /Elements/Tabs &>
	50
	51	% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
	52	<& /Elements/ListActions, actions => \@results &>
	53
	54	<form action="Update.html" name="TicketUpdate"
	55	method="post" enctype="multipart/form-data">
	56	% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
	57	<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}\|\|'' %>" />
	58	<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus \|\|''%>" />
	59	<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}\|\|'' %>" />
	60
	61	<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
	62
	63	<div id="ticket-update-metadata">
	64	<&\|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
	65	<table width="100%" border="0">
	66	% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
	67
	68	% my $skip;
	69	% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
70	% if (!$skip) {
71	<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
72	% }
73	<tr><td class="label"><&\|/l&>Update Type</&>:</td>
74	<td><select name="UpdateType" id="UpdateType">
75	% if ($CanComment) {
76	<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault \|n %>><&\|/l&>Comments (Not sent to requestors)</&></option>
77	% }
78	% if ($CanRespond) {
79	<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault \|n %>><&\|/l&>Reply to requestors</&></option>
80	% }
81	</select>
82
83	<script type="text/javascript">
84	jQuery(function() {
85	jQuery("#UpdateType").change(function(ev) {
86	jQuery(".messagebox-container")
87	.removeClass("action-response action-private")
88	.addClass("action-"+ev.target.value);
89	});
90	});
91	jQuery(function() {
92	jQuery("input[name=TxnSendMailTo]").change(function(ev) {
93	jQuery("input[name=TxnSendMailTo][value="+ev.target.value+"]")
94	.attr("checked",jQuery(ev.target).attr('checked'));
95	});
96	});
97	</script>
98
99	% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
100	</td></tr>
101
102	<& /Ticket/Elements/EditBasics,
103	TicketObj => $TicketObj,
104	InTable => 1,
105	fields => [
106	{ name => 'Status',
107	comp => '/Elements/SelectStatus',
108	args => {
109	Name => 'Status',
110	DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)),
111	Default => $ARGS{'Status'} \|\| ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus),
112	TicketObj => $TicketObj,
113	QueueObj => $TicketObj->QueueObj
114	},
115	},
116	{ name => 'Owner',
117	comp => '/Elements/SelectOwner',
118	args => {
119	Name => "Owner",
120	TicketObj => $TicketObj,
121	QueueObj => $TicketObj->QueueObj,
122	DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)),
123	Default => $ARGS{'Owner'}
124	}
125	},
126	{ name => 'Worked',
127	comp => '/Elements/EditTimeValue',
128	args => {
129	Name => 'UpdateTimeWorked',
130	Default => $ARGS{UpdateTimeWorked}\|\|'',
131	InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}\|\|'minutes',
132	}
133	},
134	]
135	&>
136
137	% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );
138
139	<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1 &>
140
141	</table>
142	</&>
143	</div>
144
145	<div id="ticket-update-message">
146	<& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &>
147
148	<&\|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
149	<table width="100%" border="0">
150	<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
151
152	% if ( $gnupg_widget ) {
153	<tr><td> </td><td>
154	<& /Elements/GnuPG/SignEncryptWidget,
155	self => $gnupg_widget,
156	TicketObj => $TicketObj,
157	&>
158	</td></tr>
159	% }
160	% $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
161
162	<tr><td class="label"><&\|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} \|\| $TicketObj->Subject \|\| '' %>" />
163	% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
164	</td></tr>
165
166	<tr><td class="label" valign="top"><&\|/l&>Message</&>:</td>
167	<td class="messagebox-container action-<% $type %>">
168	<& /Articles/Elements/BeforeMessageBox, %ARGS &>
169	% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
170	% if (exists $ARGS{UpdateContent}) {
171	% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
172	% my $temp = $ARGS{'QuoteTransaction'};
173	% delete $ARGS{'QuoteTransaction'};
174	<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
175	% $ARGS{'QuoteTransaction'} = $temp;
176	% } else {
177	% my $IncludeSignature = 1;
178	% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
179	<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
180	% }
181	% $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
182	</td></tr>
183
184	<& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
185	</table>
186	</&>
187
188	<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
189
190	% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
191	<&\|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
192	<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
193	</&>
194	% }
195	</div>
196
197	% if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) {
198	<input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" />
199	% }
200
201	</form>
202	<hr class="clear" />
203	<%INIT>
204	my $CanRespond = 0;
205	my $CanComment = 0;
206	my $checks_failure = 0;
207
208	my $TicketObj = LoadTicket($id);
209
210	my @results;
211
212	$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
213
214	unless($DefaultStatus){
215	$DefaultStatus=($ARGS{'Status'} \|\|$TicketObj->Status());
216	}
217
218	my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject\|\|'');
219
220	# Things needed in the template - we'll do the processing here, just
221	# for the convenience:
222
223	my ($CommentDefault, $ResponseDefault);
224	if ($Action ne 'Respond') {
225	$CommentDefault = qq[ selected="selected"];
226	$ResponseDefault = "";
227	} else {
228	$CommentDefault = "";
229	$ResponseDefault = qq[ selected="selected"];
230	}
231
232	my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
233	lc $ARGS{'Action'} eq 'respond' ? 'response' :
234	lc $ARGS{'Action'} eq 'comment' ? 'private' :
235	'none' ;
236
237
238	$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
239	$TicketObj->CurrentUserHasRight('ModifyTicket') );
240
241	$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
242	$TicketObj->CurrentUserHasRight('ModifyTicket') );
243
244
5b0d0914	245	ProcessAttachments(ARGSRef => \%ARGS);
84fb5b46 MKG	246
	247	my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
	248	$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
	249	self => $gnupg_widget,
	250	TicketObj => $TicketObj,
	251	);
	252
	253	if ( $ARGS{'SubmitTicket'} ) {
	254
c36a7e1d MKG	255	my %squelched = ProcessTransactionSquelching( \%ARGS );
c36a7e1d MKG	256	$ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;
84fb5b46 MKG	257
	258	my $CFs = $TicketObj->TransactionCustomFields;
	259	my $ValidCFs = $m->comp(
	260	'/Elements/ValidateCustomFields',
	261	CustomFields => $CFs,
	262	NamePrefix => "Object-RT::Transaction--CustomField-",
	263	ARGSRef => \%ARGS
	264	);
	265	unless ( $ValidCFs ) {
	266	$checks_failure = 1;
	267	while (my $CF = $CFs->Next) {
	268	my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
	269	push @results, loc($CF->Name) . ': ' . $msg;
	270	}
	271	}
	272	my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
	273	self => $gnupg_widget,
	274	TicketObj => $TicketObj,
	275	);
	276	$checks_failure = 1 unless $status;
	277	}
	278
	279	# check email addresses for RT's
	280	{
	281	foreach my $field ( qw(UpdateCc UpdateBcc) ) {
	282	my $value = $ARGS{ $field };
	283	next unless defined $value && length $value;
	284
	285	my @emails = Email::Address->parse( $value );
	286	foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
	287	push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
	288	$checks_failure = 1;
	289	$email = undef;
	290	}
	291	$ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
	292	}
	293	}
	294	my $skip_update = 0;
	295	$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
	296	checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
	297
	298	if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
	299	$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
	300	return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
	301	}
	302	</%INIT>
	303
	304	<%ARGS>
	305	$id => undef
	306	$Action => undef
	307	$DefaultStatus => undef
	308	</%ARGS>