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[usit-rt.git] / share / html / m / ticket / create
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1%# BEGIN BPS TAGGED BLOCK {{{
2%#
3%# COPYRIGHT:
4%#
403d7b0b 5%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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6%# <sales@bestpractical.com>
7%#
8%# (Except where explicitly superseded by other copyright notices)
9%#
10%#
11%# LICENSE:
12%#
13%# This work is made available to you under the terms of Version 2 of
14%# the GNU General Public License. A copy of that license should have
15%# been provided with this software, but in any event can be snarfed
16%# from www.gnu.org.
17%#
18%# This work is distributed in the hope that it will be useful, but
19%# WITHOUT ANY WARRANTY; without even the implied warranty of
20%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21%# General Public License for more details.
22%#
23%# You should have received a copy of the GNU General Public License
24%# along with this program; if not, write to the Free Software
25%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
26%# 02110-1301 or visit their web page on the internet at
27%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
28%#
29%#
30%# CONTRIBUTION SUBMISSION POLICY:
31%#
32%# (The following paragraph is not intended to limit the rights granted
33%# to you to modify and distribute this software under the terms of
34%# the GNU General Public License and is only of importance to you if
35%# you choose to contribute your changes and enhancements to the
36%# community by submitting them to Best Practical Solutions, LLC.)
37%#
38%# By intentionally submitting any modifications, corrections or
39%# derivatives to this work, or any other work intended for use with
40%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
41%# you are the copyright holder for those contributions and you grant
42%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
43%# royalty-free, perpetual, license to use, copy, create derivative
44%# works based on those contributions, and sublicense and distribute
45%# those contributions and any derivatives thereof.
46%#
47%# END BPS TAGGED BLOCK }}}
48<%ARGS>
49$QuoteTransaction => undef
50$CloneTicket => undef
51</%ARGS>
52<%init>
53$m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
54my $Queue = $ARGS{Queue};
55
56my $escape = sub { $m->interp->apply_escapes(shift, 'h') };
57
58my $showrows = sub {
59 my @pairs = @_;
60
61 while (@pairs) {
62 my $key = shift @pairs;
63 my $val = shift @pairs;
64
65 $m->out("<div class=\"entry\"><span class=\"label\">$key</span><div class=\"value\">$val</div></div>");
66
67 }
68
69};
70
71
72my $CloneTicketObj;
73if ($CloneTicket) {
74 $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
75 $CloneTicketObj->Load($CloneTicket)
76 or Abort( loc("Ticket could not be loaded") );
77
78 my $clone = {
79 Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
80 Cc => join( ',', $CloneTicketObj->CcAddresses ),
81 AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
82 InitialPriority => $CloneTicketObj->Priority,
83 };
84
85 $clone->{$_} = $CloneTicketObj->$_()
86 for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
87 Status TimeLeft/;
88
89 $clone->{$_} = $CloneTicketObj->$_->AsString
90 for grep { $CloneTicketObj->$_->Unix }
91 map { $_ . "Obj" } qw/Starts Started Due Resolved/;
92
93 my $members = $CloneTicketObj->Members;
94 my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
95 my $refers = $CloneTicketObj->RefersTo;
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96 my $get_link_value = sub {
97 my ($link, $type) = @_;
98 my $uri_method = $type . 'URI';
99 my $local_method = 'Local' . $type;
100 my $uri = $link->$uri_method;
101 return if $uri->IsLocal and
102 $uri->Object and
103 $uri->Object->isa('RT::Ticket') and
104 $uri->Object->Type eq 'reminder';
105
106 return $link->$local_method || $uri->URI;
107 };
84fb5b46 108 while ( my $refer = $refers->Next ) {
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109 my $refer_value = $get_link_value->($refer, 'Target');
110 push @refers, $refer_value if defined $refer_value;
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111 }
112 $clone->{'new-RefersTo'} = join ' ', @refers;
113
114 my $refers_by = $CloneTicketObj->ReferredToBy;
115 while ( my $refer_by = $refers_by->Next ) {
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116 my $refer_by_value = $get_link_value->($refer_by, 'Base');
117 push @refers_by, $refer_by_value if defined $refer_by_value;
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118 }
119 $clone->{'RefersTo-new'} = join ' ', @refers_by;
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120
121 my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
122 while ( my $cf = $cfs->Next ) {
123 my $cf_id = $cf->id;
124 my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
125 my @cf_values;
126 while ( my $cf_value = $cf_values->Next ) {
127 push @cf_values, $cf_value->Content;
128 }
129 $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
130 @cf_values;
131 }
132
133 for ( keys %$clone ) {
134 $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
135 }
136
137}
138
139my @results;
140
141my $title = loc("Create a ticket");
142
143my $QueueObj = RT::Queue->new($session{'CurrentUser'});
144$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
145
146$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
147
148$QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
149
150my $CFs = $QueueObj->TicketCustomFields();
151
152my $ValidCFs = $m->comp(
153 '/Elements/ValidateCustomFields',
154 CustomFields => $CFs,
155 ARGSRef => \%ARGS
156);
157
5b0d0914 158ProcessAttachments(ARGSRef => \%ARGS);
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159
160my $checks_failure = 0;
161
162my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
163$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
164 self => $gnupg_widget,
165 QueueObj => $QueueObj,
166);
167
168
169if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
170 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
171 self => $gnupg_widget,
172 Operation => 'Create',
173 QueueObj => $QueueObj,
174 );
175 $checks_failure = 1 unless $status;
176}
177
178# check email addresses for RT's
179{
180 foreach my $field ( qw(Requestors Cc AdminCc) ) {
181 my $value = $ARGS{ $field };
182 next unless defined $value && length $value;
183
184 my @emails = Email::Address->parse( $value );
185 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
186 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
187 $checks_failure = 1;
188 $email = undef;
189 }
190 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
191 }
192}
193
194my $skip_create = 0;
195$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
196 checks_failure => $checks_failure, results => \@results );
197
198if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
199 if ( $ValidCFs && !$checks_failure && !$skip_create ) {
200 $m->comp('show', %ARGS);
201 $RT::Logger->crit("After display call; error is $@");
202 $m->abort();
203 }
204 elsif ( !$ValidCFs ) {
205 # Invalid CFs
206 while (my $CF = $CFs->Next) {
207 my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
208 push @results, $CF->Name . ': ' . $msg;
209 }
210 }
211}
212
213
214
215
216</%init>
217<&| /m/_elements/wrapper, title => $title &>
218<& /Elements/ListActions, actions => \@results &>
219<form action="<% RT->Config->Get('WebPath') %>/m/ticket/create" method="post" enctype="multipart/form-data" name="TicketCreate" id="ticket-create">
220<input type="hidden" class="hidden" name="id" value="new" />
221% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
222% if ($gnupg_widget) {
223<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
224% }
225
226
227<div id="ticket-create-simple">
228<&| /Widgets/TitleBox, title => $QueueObj->Name &>
229
230<%perl>
231$showrows->(
232 loc("Subject") => '<input type="text" name="Subject" size="30" maxsize="200" value="'.$escape->($ARGS{Subject} || '').'" />');
233</%perl>
234 <span class="content-label label"><%loc("Describe the issue below")%></span>
235 <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &>
236
237
238<&/Elements/Submit, Label => loc("Create") &>
239
240
241</&>
242</div>
243
244<div id="ticket-create-basics">
245<&| /Widgets/TitleBox &>
246 <input type="hidden" class="hidden" name="Queue" value="<%$QueueObj->id %>" />
247<%perl>
248
249$showrows->(
250
251 # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) ,
252
253 loc('Status') =>
254
255 $m->scomp(
256 "/Elements/SelectStatus",
257 Name => "Status",
258 QueueObj => $QueueObj,
259 Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate,
260 DefaultValue => 0,
261 ),
262
263 loc("Owner") =>
264
265 $m->scomp(
266 "/Elements/SelectOwner",
267 Name => "Owner",
268 QueueObj => $QueueObj,
269 Default => $ARGS{Owner} || RT->Nobody->Id,
270 DefaultValue => 0
271 ),
272
273 loc("Requestors") => $m->scomp(
274 "/Elements/EmailInput",
275 Name => 'Requestors',
276 Size => '40',
277 Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress
278 ),
279
280 loc("Cc") =>
281
282 $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} )
283 . '<span class="comment"><i><font size="-2">'
284 . loc(
285 "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)"
286 )
287 . '</font></i></span>',
288
289 loc("Admin Cc") =>
290
291 $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} )
292 . '<span class="comment"><i><font size="-2">'
293 . loc(
294 "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)"
295 )
296 . '</font></i></span>',
297
298
299);
300
301</%perl>
302
303<& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
304<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
305
306% if (exists $session{'Attachments'}) {
307
308<%loc("Attached file") %>
309
310<%loc("Check box to delete")%><br />
311% foreach my $attach_name (keys %{$session{'Attachments'}}) {
312<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
313% } # end of foreach
314
315
316% } # end of if
317
318<%perl>
319$showrows->(
320 loc("Attach file") =>
321
322 '<input type="file" name="Attach" />
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323<input type="submit" class="button" name="AddMoreAttach" value="' . loc("Add More Files") . '" />
324<input type="hidden" class="hidden" name="UpdateAttach" value="1" />
325'
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326);
327</%perl>
328
329
330% if ( $gnupg_widget ) {
331<& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
332% }
333
334
335 <div class="ticket-info-basics">
336 <&| /Widgets/TitleBox, title => loc('The Basics'),
337 title_class=> 'inverse',
338 color => "#993333" &>
339<%perl>
340$showrows->(
341 loc("Priority") => $m->scomp(
342 "/Elements/SelectPriority",
343 Name => "InitialPriority",
344 Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
345 ),
346 loc("Final Priority") => $m->scomp(
347 "/Elements/SelectPriority",
348 Name => "FinalPriority",
349 Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
350 ),
351
352 loc("Time Estimated") => '<span class="timefield">'.$m->scomp(
353 "/Elements/EditTimeValue",
354 Name => 'TimeEstimated',
355 Default => $ARGS{TimeEstimated} || '',
356 InUnits => $ARGS{'TimeEstimated-TimeUnits'}
357 ).'</span>',
358
359 loc("Time Worked") => '<span class="timefield">'.$m->scomp(
360 "/Elements/EditTimeValue",
361 Name => 'TimeWorked',
362 Default => $ARGS{TimeWorked} || '',
363 InUnits => $ARGS{'TimeWorked-TimeUnits'}
364 ). '</span>',
365
366 loc("Time Left") => '<span class="timefield">'.$m->scomp(
367 "/Elements/EditTimeValue",
368 Name => 'TimeLeft',
369 Default => $ARGS{TimeLeft} || '',
370 InUnits => $ARGS{'TimeLeft-TimeUnits'}
371 ).'</span>',
372);
373
374</%perl>
375</&>
376<&|/Widgets/TitleBox, title => loc("Dates"),
377 title_class=> 'inverse',
378 color => "#663366" &>
379
380<%perl>
381$showrows->(
382 loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )),
383 loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' ))
384);
385
386</%perl>
387</&>
388
389<&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
390
391<em><%loc("(Enter ticket ids or URLs, separated with spaces)")%></em>
392
393<%perl>
394$showrows->(
395 loc("Depends on") => '<input type="text" size="10" name="new-DependsOn" value="' . $escape->($ARGS{'new-DependsOn'} || '' ). '" />',
396 loc("Depended on by") => '<input type="text" size="10" name="DependsOn-new" value="' . $escape->($ARGS{'DependsOn-new'} || '' ) . '" />',
397 loc("Parents") => '<input type="text" size="10" name="new-MemberOf" value="' . $escape->($ARGS{'new-MemberOf'} || '') . '" />',
398 loc("Children") => '<input type="text" size="10" name="MemberOf-new" value="' . $escape->($ARGS{'MemberOf-new'} || '') . '" />',
399 loc("Refers to") => '<input type="text" size="10" name="new-RefersTo" value="' . $escape->($ARGS{'new-RefersTo'} || '') . '" />',
400 loc("Referred to by") => '<input type="text" size="10" name="RefersTo-new" value="' . $escape->($ARGS{'RefersTo-new'} || ''). '" />'
401);
402</%perl>
403
404</&>
405
406
407<& /Elements/Submit, Label => loc("Create") &>
408</form>
409</&>
410</&>