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1%# BEGIN BPS TAGGED BLOCK {{{
2%#
3%# COPYRIGHT:
4%#
403d7b0b 5%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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6%# <sales@bestpractical.com>
7%#
8%# (Except where explicitly superseded by other copyright notices)
9%#
10%#
11%# LICENSE:
12%#
13%# This work is made available to you under the terms of Version 2 of
14%# the GNU General Public License. A copy of that license should have
15%# been provided with this software, but in any event can be snarfed
16%# from www.gnu.org.
17%#
18%# This work is distributed in the hope that it will be useful, but
19%# WITHOUT ANY WARRANTY; without even the implied warranty of
20%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21%# General Public License for more details.
22%#
23%# You should have received a copy of the GNU General Public License
24%# along with this program; if not, write to the Free Software
25%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
26%# 02110-1301 or visit their web page on the internet at
27%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
28%#
29%#
30%# CONTRIBUTION SUBMISSION POLICY:
31%#
32%# (The following paragraph is not intended to limit the rights granted
33%# to you to modify and distribute this software under the terms of
34%# the GNU General Public License and is only of importance to you if
35%# you choose to contribute your changes and enhancements to the
36%# community by submitting them to Best Practical Solutions, LLC.)
37%#
38%# By intentionally submitting any modifications, corrections or
39%# derivatives to this work, or any other work intended for use with
40%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
41%# you are the copyright holder for those contributions and you grant
42%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
43%# royalty-free, perpetual, license to use, copy, create derivative
44%# works based on those contributions, and sublicense and distribute
45%# those contributions and any derivatives thereof.
46%#
47%# END BPS TAGGED BLOCK }}}
48<&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &>
49<& /m/_elements/ticket_menu, ticket => $t &>
50<& /Elements/ListActions, actions => \@results &>
51<div class="ticket-reply">
52<&|/Widgets/TitleBox &>
53<form action="reply" id="update"
54 method="post" enctype="multipart/form-data">
55<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
56<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
57
58% if ($gnupg_widget) {
59<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
60% }
61
62<div class="entry"><span class="label"><&|/l&>Status</&>:</span>
63<div class="value">
64<& /Elements/SelectStatus, Name=>"Status", TicketObj => $t, DefaultLabel => loc("[_1] (Unchanged)", loc($t->Status)), Default => $ARGS{'Status'} || ($t->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
65</div></div>
66
67<div class="entry"><span class="label"><&|/l&>Owner</&>:</span>
68<div class="value">
69<& /Elements/SelectOwner,
70 Name => "Owner",
71 TicketObj => $t,
72 QueueObj => $t->QueueObj,
73 DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $t->OwnerObj)),
74 Default => $ARGS{'Owner'}
75&>
76</div></div>
77<div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value">
78<& /Elements/EditTimeValue,
79 Name => 'UpdateTimeWorked',
80 Default => $ARGS{UpdateTimeWorked}||'',
81 InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
82&>
83</span></div>
403d7b0b 84% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $t );
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85<input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br />
86<div class="entry"><span class="label"><&|/l&>Update Type</&>:</span>
87<div class="value"><select name="UpdateType">
88% if ($CanComment) {
89<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
90% }
91% if ($CanRespond) {
92<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
93% }
94</select>
95</div></div>
96<div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input type="text" name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" />
97% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
98</div></div>
99
100<div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div>
101
102<div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div>
103
104<div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value">
105% if (exists $ARGS{UpdateContent}) {
106% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
107% my $temp = $ARGS{'QuoteTransaction'};
108% delete $ARGS{'QuoteTransaction'};
109<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
110% $ARGS{'QuoteTransaction'} = $temp;
111% } else {
112% my $IncludeSignature = 1;
113% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
114<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
115% }
116</div></div>
117
118% if (exists $session{'Attachments'}) {
119
120<%loc("Attached file") %>
121
122<%loc("Check box to delete")%><br />
123% foreach my $attach_name (keys %{$session{'Attachments'}}) {
124<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
125% } # end of foreach
126
127
128% } # end of if
129
130<div class="entry">
131<span class="label"><&|/l&>Attach file</&>:</span>
132<div class="value">
133<input type="file" name="Attach" />
134<input type="submit" class="button" name="AddMoreAttach" value="<% loc("Add More Files") %>" />
135</div>
136</div>
137
138% if ( $gnupg_widget ) {
139<& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $t->QueueObj &>
140% }
141
142<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
143</form>
144</&>
145</div>
146</&>
147<%INIT>
148my $CanRespond = 0;
149my $CanComment = 0;
150my $checks_failure = 0;
151my $title;
152
153my $t = LoadTicket($id);
154
155my @results;
156
157$m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
158
159unless($DefaultStatus){
160 $DefaultStatus=($ARGS{'Status'} ||$t->Status());
161}
162
163if ($DefaultStatus eq 'new'){
164 $DefaultStatus='open';
165}
166
167if ($DefaultStatus eq 'resolved') {
168 $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject);
169} else {
170 $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject);
171}
172
173# Things needed in the template - we'll do the processing here, just
174# for the convenience:
175
176my ($CommentDefault, $ResponseDefault);
177if ($Action ne 'Respond') {
178 $CommentDefault = qq[ selected="selected"];
179 $ResponseDefault = "";
180} else {
181 $CommentDefault = "";
182 $ResponseDefault = qq[ selected="selected"];
183}
184
185
186
187$CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or
188 $t->CurrentUserHasRight('ModifyTicket') );
189
190$CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or
191 $t->CurrentUserHasRight('ModifyTicket') );
192
193
194# deal with deleting uploaded attachments
195foreach my $key (keys %ARGS) {
196 if ($key =~ m/^DeleteAttach-(.+)$/) {
197 delete $session{'Attachments'}{$1};
198 }
199 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
200}
201
202# store the uploaded attachment in session
203if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
204 my $attachment = MakeMIMEEntity(
205 AttachmentFieldName => 'Attach'
206 );
207
208 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
209 $session{'Attachments'} = {
210 %{$session{'Attachments'} || {}},
211 $file_path => $attachment,
212 };
213}
214
215# delete temporary storage entry to make WebUI clean
216unless ( keys %{ $session{'Attachments'} }
217 && ( exists $ARGS{'AddMoreAttach'} || exists $ARGS{'SubmitTicket'} ) )
218{
219 delete $session{'Attachments'};
220}
221
222# check email addresses for RT's
223{
224 foreach my $field ( qw(UpdateCc UpdateBcc) ) {
225 my $value = $ARGS{ $field };
226 next unless defined $value && length $value;
227
228 my @emails = Email::Address->parse( $value );
229 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
230 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
231 $checks_failure = 1;
232 $email = undef;
233 }
234 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
235 }
236}
237
238my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
239$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
240 self => $gnupg_widget,
241 TicketObj => $t,
242);
243
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244my $skip_update = 0;
245$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
246 checks_failure => $checks_failure, results => \@results, TicketObj => $t );
247
248if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
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249 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
250 self => $gnupg_widget,
251 TicketObj => $t,
252 );
253 $checks_failure = 1 unless $status;
403d7b0b 254 $m->callback( Ticket => $t, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
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255 return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS);
256}
257</%INIT>
258
259<%ARGS>
260$id => undef
261$Action => 'Respond'
262$DefaultStatus => undef
263</%ARGS>