Putting 4.2.0 on top of 4.0.17
[usit-rt.git] / share / html / m / ticket / reply
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1%# BEGIN BPS TAGGED BLOCK {{{
2%#
3%# COPYRIGHT:
4%#
403d7b0b 5%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
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6%# <sales@bestpractical.com>
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12%#
13%# This work is made available to you under the terms of Version 2 of
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47%# END BPS TAGGED BLOCK }}}
48<&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &>
49<& /m/_elements/ticket_menu, ticket => $t &>
50<& /Elements/ListActions, actions => \@results &>
51<div class="ticket-reply">
52<&|/Widgets/TitleBox &>
53<form action="reply" id="update"
54 method="post" enctype="multipart/form-data">
55<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
56<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
af59614d 57<input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
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58
59% if ($gnupg_widget) {
af59614d 60<& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
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61% }
62
63<div class="entry"><span class="label"><&|/l&>Status</&>:</span>
64<div class="value">
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65<& /Ticket/Elements/SelectStatus,
66 Name=>"Status",
67 TicketObj => $t,
68 Default => $DefaultStatus &>
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69</div></div>
70
71<div class="entry"><span class="label"><&|/l&>Owner</&>:</span>
72<div class="value">
73<& /Elements/SelectOwner,
74 Name => "Owner",
75 TicketObj => $t,
76 QueueObj => $t->QueueObj,
af59614d 77 DefaultLabel => loc("[_1] (Unchanged)", $t->OwnerObj->Format),
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78 Default => $ARGS{'Owner'}
79&>
80</div></div>
81<div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value">
82<& /Elements/EditTimeValue,
83 Name => 'UpdateTimeWorked',
84 Default => $ARGS{UpdateTimeWorked}||'',
85 InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
86&>
87</span></div>
403d7b0b 88% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $t );
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89<input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br />
90<div class="entry"><span class="label"><&|/l&>Update Type</&>:</span>
91<div class="value"><select name="UpdateType">
92% if ($CanComment) {
93<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
94% }
95% if ($CanRespond) {
96<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
97% }
98</select>
99</div></div>
100<div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input type="text" name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" />
101% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
102</div></div>
103
104<div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div>
105
106<div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div>
107
108<div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value">
109% if (exists $ARGS{UpdateContent}) {
110% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
111% my $temp = $ARGS{'QuoteTransaction'};
112% delete $ARGS{'QuoteTransaction'};
113<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
114% $ARGS{'QuoteTransaction'} = $temp;
115% } else {
116% my $IncludeSignature = 1;
117% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
118<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
119% }
120</div></div>
121
122% if (exists $session{'Attachments'}) {
123
124<%loc("Attached file") %>
125
126<%loc("Check box to delete")%><br />
127% foreach my $attach_name (keys %{$session{'Attachments'}}) {
128<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
129% } # end of foreach
130
131
132% } # end of if
133
134<div class="entry">
135<span class="label"><&|/l&>Attach file</&>:</span>
136<div class="value">
137<input type="file" name="Attach" />
138<input type="submit" class="button" name="AddMoreAttach" value="<% loc("Add More Files") %>" />
5b0d0914 139<input type="hidden" class="hidden" name="UpdateAttach" value="1" />
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140</div>
141</div>
142
143% if ( $gnupg_widget ) {
af59614d 144<& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $t->QueueObj &>
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145% }
146
147<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
148</form>
149</&>
150</div>
151</&>
152<%INIT>
153my $CanRespond = 0;
154my $CanComment = 0;
155my $checks_failure = 0;
156my $title;
157
158my $t = LoadTicket($id);
159
160my @results;
161
162$m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
163
164unless($DefaultStatus){
165 $DefaultStatus=($ARGS{'Status'} ||$t->Status());
166}
167
168if ($DefaultStatus eq 'new'){
169 $DefaultStatus='open';
170}
171
172if ($DefaultStatus eq 'resolved') {
173 $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject);
174} else {
175 $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject);
176}
177
178# Things needed in the template - we'll do the processing here, just
179# for the convenience:
180
181my ($CommentDefault, $ResponseDefault);
182if ($Action ne 'Respond') {
183 $CommentDefault = qq[ selected="selected"];
184 $ResponseDefault = "";
185} else {
186 $CommentDefault = "";
187 $ResponseDefault = qq[ selected="selected"];
188}
189
190
191
192$CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or
193 $t->CurrentUserHasRight('ModifyTicket') );
194
195$CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or
196 $t->CurrentUserHasRight('ModifyTicket') );
197
5b0d0914 198ProcessAttachments(ARGSRef => \%ARGS);
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199
200# check email addresses for RT's
201{
202 foreach my $field ( qw(UpdateCc UpdateBcc) ) {
203 my $value = $ARGS{ $field };
204 next unless defined $value && length $value;
205
206 my @emails = Email::Address->parse( $value );
207 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
208 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
209 $checks_failure = 1;
210 $email = undef;
211 }
212 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
213 }
214}
215
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216my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
217$m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
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218 self => $gnupg_widget,
219 TicketObj => $t,
220);
221
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222my $skip_update = 0;
223$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
224 checks_failure => $checks_failure, results => \@results, TicketObj => $t );
225
226if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
af59614d 227 my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
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228 self => $gnupg_widget,
229 TicketObj => $t,
230 );
231 $checks_failure = 1 unless $status;
403d7b0b 232 $m->callback( Ticket => $t, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
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233 return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS);
234}
235</%INIT>
236
237<%ARGS>
238$id => undef
239$Action => 'Respond'
240$DefaultStatus => undef
241</%ARGS>