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1 | %# BEGIN BPS TAGGED BLOCK {{{ |
2 | %# | |
3 | %# COPYRIGHT: | |
4 | %# | |
5 | %# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC | |
6 | %# <sales@bestpractical.com> | |
7 | %# | |
8 | %# (Except where explicitly superseded by other copyright notices) | |
9 | %# | |
10 | %# | |
11 | %# LICENSE: | |
12 | %# | |
13 | %# This work is made available to you under the terms of Version 2 of | |
14 | %# the GNU General Public License. A copy of that license should have | |
15 | %# been provided with this software, but in any event can be snarfed | |
16 | %# from www.gnu.org. | |
17 | %# | |
18 | %# This work is distributed in the hope that it will be useful, but | |
19 | %# WITHOUT ANY WARRANTY; without even the implied warranty of | |
20 | %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU | |
21 | %# General Public License for more details. | |
22 | %# | |
23 | %# You should have received a copy of the GNU General Public License | |
24 | %# along with this program; if not, write to the Free Software | |
25 | %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA | |
26 | %# 02110-1301 or visit their web page on the internet at | |
27 | %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. | |
28 | %# | |
29 | %# | |
30 | %# CONTRIBUTION SUBMISSION POLICY: | |
31 | %# | |
32 | %# (The following paragraph is not intended to limit the rights granted | |
33 | %# to you to modify and distribute this software under the terms of | |
34 | %# the GNU General Public License and is only of importance to you if | |
35 | %# you choose to contribute your changes and enhancements to the | |
36 | %# community by submitting them to Best Practical Solutions, LLC.) | |
37 | %# | |
38 | %# By intentionally submitting any modifications, corrections or | |
39 | %# derivatives to this work, or any other work intended for use with | |
40 | %# Request Tracker, to Best Practical Solutions, LLC, you confirm that | |
41 | %# you are the copyright holder for those contributions and you grant | |
42 | %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, | |
43 | %# royalty-free, perpetual, license to use, copy, create derivative | |
44 | %# works based on those contributions, and sublicense and distribute | |
45 | %# those contributions and any derivatives thereof. | |
46 | %# | |
47 | %# END BPS TAGGED BLOCK }}} | |
48 | <&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &> | |
49 | <& /m/_elements/ticket_menu, ticket => $t &> | |
50 | <& /Elements/ListActions, actions => \@results &> | |
51 | <div class="ticket-reply"> | |
52 | <&|/Widgets/TitleBox &> | |
53 | <form action="reply" id="update" | |
54 | method="post" enctype="multipart/form-data"> | |
55 | <input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" /> | |
56 | <input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" /> | |
57 | ||
58 | % if ($gnupg_widget) { | |
59 | <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> | |
60 | % } | |
61 | ||
62 | <div class="entry"><span class="label"><&|/l&>Status</&>:</span> | |
63 | <div class="value"> | |
64 | <& /Elements/SelectStatus, Name=>"Status", TicketObj => $t, DefaultLabel => loc("[_1] (Unchanged)", loc($t->Status)), Default => $ARGS{'Status'} || ($t->Status eq $DefaultStatus ? undef : $DefaultStatus)&> | |
65 | </div></div> | |
66 | ||
67 | <div class="entry"><span class="label"><&|/l&>Owner</&>:</span> | |
68 | <div class="value"> | |
69 | <& /Elements/SelectOwner, | |
70 | Name => "Owner", | |
71 | TicketObj => $t, | |
72 | QueueObj => $t->QueueObj, | |
73 | DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $t->OwnerObj)), | |
74 | Default => $ARGS{'Owner'} | |
75 | &> | |
76 | </div></div> | |
77 | <div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value"> | |
78 | <& /Elements/EditTimeValue, | |
79 | Name => 'UpdateTimeWorked', | |
80 | Default => $ARGS{UpdateTimeWorked}||'', | |
81 | InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes', | |
82 | &> | |
83 | </span></div> | |
84 | <input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br /> | |
85 | <div class="entry"><span class="label"><&|/l&>Update Type</&>:</span> | |
86 | <div class="value"><select name="UpdateType"> | |
87 | % if ($CanComment) { | |
88 | <option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option> | |
89 | % } | |
90 | % if ($CanRespond) { | |
91 | <option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option> | |
92 | % } | |
93 | </select> | |
94 | </div></div> | |
95 | <div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input type="text" name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" /> | |
96 | % $m->callback( %ARGS, CallbackName => 'AfterSubject' ); | |
97 | </div></div> | |
98 | ||
99 | <div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div> | |
100 | ||
101 | <div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div> | |
102 | ||
103 | <div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value"> | |
104 | % if (exists $ARGS{UpdateContent}) { | |
105 | % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to | |
106 | % my $temp = $ARGS{'QuoteTransaction'}; | |
107 | % delete $ARGS{'QuoteTransaction'}; | |
108 | <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> | |
109 | % $ARGS{'QuoteTransaction'} = $temp; | |
110 | % } else { | |
111 | % my $IncludeSignature = 1; | |
112 | % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment'); | |
113 | <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &> | |
114 | % } | |
115 | </div></div> | |
116 | ||
117 | % if (exists $session{'Attachments'}) { | |
118 | ||
119 | <%loc("Attached file") %> | |
120 | ||
121 | <%loc("Check box to delete")%><br /> | |
122 | % foreach my $attach_name (keys %{$session{'Attachments'}}) { | |
123 | <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br /> | |
124 | % } # end of foreach | |
125 | ||
126 | ||
127 | % } # end of if | |
128 | ||
129 | <div class="entry"> | |
130 | <span class="label"><&|/l&>Attach file</&>:</span> | |
131 | <div class="value"> | |
132 | <input type="file" name="Attach" /> | |
133 | <input type="submit" class="button" name="AddMoreAttach" value="<% loc("Add More Files") %>" /> | |
134 | </div> | |
135 | </div> | |
136 | ||
137 | % if ( $gnupg_widget ) { | |
138 | <& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $t->QueueObj &> | |
139 | % } | |
140 | ||
141 | <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &> | |
142 | </form> | |
143 | </&> | |
144 | </div> | |
145 | </&> | |
146 | <%INIT> | |
147 | my $CanRespond = 0; | |
148 | my $CanComment = 0; | |
149 | my $checks_failure = 0; | |
150 | my $title; | |
151 | ||
152 | my $t = LoadTicket($id); | |
153 | ||
154 | my @results; | |
155 | ||
156 | $m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' ); | |
157 | ||
158 | unless($DefaultStatus){ | |
159 | $DefaultStatus=($ARGS{'Status'} ||$t->Status()); | |
160 | } | |
161 | ||
162 | if ($DefaultStatus eq 'new'){ | |
163 | $DefaultStatus='open'; | |
164 | } | |
165 | ||
166 | if ($DefaultStatus eq 'resolved') { | |
167 | $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject); | |
168 | } else { | |
169 | $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject); | |
170 | } | |
171 | ||
172 | # Things needed in the template - we'll do the processing here, just | |
173 | # for the convenience: | |
174 | ||
175 | my ($CommentDefault, $ResponseDefault); | |
176 | if ($Action ne 'Respond') { | |
177 | $CommentDefault = qq[ selected="selected"]; | |
178 | $ResponseDefault = ""; | |
179 | } else { | |
180 | $CommentDefault = ""; | |
181 | $ResponseDefault = qq[ selected="selected"]; | |
182 | } | |
183 | ||
184 | ||
185 | ||
186 | $CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or | |
187 | $t->CurrentUserHasRight('ModifyTicket') ); | |
188 | ||
189 | $CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or | |
190 | $t->CurrentUserHasRight('ModifyTicket') ); | |
191 | ||
192 | ||
193 | # deal with deleting uploaded attachments | |
194 | foreach my $key (keys %ARGS) { | |
195 | if ($key =~ m/^DeleteAttach-(.+)$/) { | |
196 | delete $session{'Attachments'}{$1}; | |
197 | } | |
198 | $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; | |
199 | } | |
200 | ||
201 | # store the uploaded attachment in session | |
202 | if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment? | |
203 | my $attachment = MakeMIMEEntity( | |
204 | AttachmentFieldName => 'Attach' | |
205 | ); | |
206 | ||
207 | my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); | |
208 | $session{'Attachments'} = { | |
209 | %{$session{'Attachments'} || {}}, | |
210 | $file_path => $attachment, | |
211 | }; | |
212 | } | |
213 | ||
214 | # delete temporary storage entry to make WebUI clean | |
215 | unless ( keys %{ $session{'Attachments'} } | |
216 | && ( exists $ARGS{'AddMoreAttach'} || exists $ARGS{'SubmitTicket'} ) ) | |
217 | { | |
218 | delete $session{'Attachments'}; | |
219 | } | |
220 | ||
221 | # check email addresses for RT's | |
222 | { | |
223 | foreach my $field ( qw(UpdateCc UpdateBcc) ) { | |
224 | my $value = $ARGS{ $field }; | |
225 | next unless defined $value && length $value; | |
226 | ||
227 | my @emails = Email::Address->parse( $value ); | |
228 | foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { | |
229 | push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) ); | |
230 | $checks_failure = 1; | |
231 | $email = undef; | |
232 | } | |
233 | $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; | |
234 | } | |
235 | } | |
236 | ||
237 | my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); | |
238 | $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', | |
239 | self => $gnupg_widget, | |
240 | TicketObj => $t, | |
241 | ); | |
242 | ||
243 | if ( !$checks_failure && exists $ARGS{SubmitTicket} ) { | |
244 | my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', | |
245 | self => $gnupg_widget, | |
246 | TicketObj => $t, | |
247 | ); | |
248 | $checks_failure = 1 unless $status; | |
249 | return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS); | |
250 | } | |
251 | </%INIT> | |
252 | ||
253 | <%ARGS> | |
254 | $id => undef | |
255 | $Action => 'Respond' | |
256 | $DefaultStatus => undef | |
257 | </%ARGS> |