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49 $QuoteTransaction => undef
53 $m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
54 my $Queue = $ARGS{Queue};
56 my $escape = sub { $m->interp->apply_escapes(shift, 'h') };
62 my $key = shift @pairs;
63 my $val = shift @pairs;
65 $m->out("<div class=\"entry\"><span class=\"label\">$key</span><div class=\"value\">$val</div></div>");
74 $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
75 $CloneTicketObj->Load($CloneTicket)
76 or Abort( loc("Ticket could not be loaded") );
79 Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
80 Cc => join( ',', $CloneTicketObj->CcAddresses ),
81 AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
82 InitialPriority => $CloneTicketObj->Priority,
85 $clone->{$_} = $CloneTicketObj->$_()
86 for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
89 $clone->{$_} = $CloneTicketObj->$_->AsString
90 for grep { $CloneTicketObj->$_->Unix }
91 map { $_ . "Obj" } qw/Starts Started Due Resolved/;
93 my $members = $CloneTicketObj->Members;
94 my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
95 my $refers = $CloneTicketObj->RefersTo;
96 while ( my $refer = $refers->Next ) {
97 push @refers, $refer->LocalTarget;
99 $clone->{'new-RefersTo'} = join ' ', @refers;
101 my $refers_by = $CloneTicketObj->ReferredToBy;
102 while ( my $refer_by = $refers_by->Next ) {
103 push @refers_by, $refer_by->LocalBase;
105 $clone->{'RefersTo-new'} = join ' ', @refers_by;
106 if (0) { # Temporarily disabled
107 my $depends = $CloneTicketObj->DependsOn;
108 while ( my $depend = $depends->Next ) {
109 push @depends, $depend->LocalTarget;
111 $clone->{'new-DependsOn'} = join ' ', @depends;
113 my $depends_by = $CloneTicketObj->DependedOnBy;
114 while ( my $depend_by = $depends_by->Next ) {
115 push @depends_by, $depend_by->LocalBase;
117 $clone->{'DependsOn-new'} = join ' ', @depends_by;
119 while ( my $member = $members->Next ) {
120 push @members, $member->LocalBase;
122 $clone->{'MemberOf-new'} = join ' ', @members;
124 my $members_of = $CloneTicketObj->MemberOf;
125 while ( my $member_of = $members_of->Next ) {
126 push @members_of, $member_of->LocalTarget;
128 $clone->{'new-MemberOf'} = join ' ', @members_of;
132 my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
133 while ( my $cf = $cfs->Next ) {
135 my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
137 while ( my $cf_value = $cf_values->Next ) {
138 push @cf_values, $cf_value->Content;
140 $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
144 for ( keys %$clone ) {
145 $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
152 my $title = loc("Create a ticket");
154 my $QueueObj = RT::Queue->new($session{'CurrentUser'});
155 $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
157 $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
159 $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
161 my $CFs = $QueueObj->TicketCustomFields();
163 my $ValidCFs = $m->comp(
164 '/Elements/ValidateCustomFields',
165 CustomFields => $CFs,
169 # deal with deleting uploaded attachments
170 foreach my $key (keys %ARGS) {
171 if ($key =~ m/^DeleteAttach-(.+)$/) {
172 delete $session{'Attachments'}{$1};
174 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
177 # store the uploaded attachment in session
178 if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
179 my $attachment = MakeMIMEEntity(
180 AttachmentFieldName => 'Attach'
183 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
184 $session{'Attachments'} = {
185 %{$session{'Attachments'} || {}},
186 $file_path => $attachment,
190 # delete temporary storage entry to make WebUI clean
191 unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
192 delete $session{'Attachments'};
195 my $checks_failure = 0;
197 my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
198 $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
199 self => $gnupg_widget,
200 QueueObj => $QueueObj,
204 if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
205 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
206 self => $gnupg_widget,
207 Operation => 'Create',
208 QueueObj => $QueueObj,
210 $checks_failure = 1 unless $status;
213 # check email addresses for RT's
215 foreach my $field ( qw(Requestors Cc AdminCc) ) {
216 my $value = $ARGS{ $field };
217 next unless defined $value && length $value;
219 my @emails = Email::Address->parse( $value );
220 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
221 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
225 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
230 $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
231 checks_failure => $checks_failure, results => \@results );
233 if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
234 if ( $ValidCFs && !$checks_failure && !$skip_create ) {
235 $m->comp('show', %ARGS);
236 $RT::Logger->crit("After display call; error is $@");
239 elsif ( !$ValidCFs ) {
241 while (my $CF = $CFs->Next) {
242 my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
243 push @results, $CF->Name . ': ' . $msg;
252 <&| /m/_elements/wrapper, title => $title &>
253 <& /Elements/ListActions, actions => \@results &>
254 <form action="<% RT->Config->Get('WebPath') %>/m/ticket/create" method="post" enctype="multipart/form-data" name="TicketCreate" id="ticket-create">
255 <input type="hidden" class="hidden" name="id" value="new" />
256 % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
257 % if ($gnupg_widget) {
258 <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
262 <div id="ticket-create-simple">
263 <&| /Widgets/TitleBox, title => $QueueObj->Name &>
267 loc("Subject") => '<input type="text" name="Subject" size="30" maxsize="200" value="'.$escape->($ARGS{Subject} || '').'" />');
269 <span class="content-label label"><%loc("Describe the issue below")%></span>
270 <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &>
273 <&/Elements/Submit, Label => loc("Create") &>
279 <div id="ticket-create-basics">
280 <&| /Widgets/TitleBox &>
281 <input type="hidden" class="hidden" name="Queue" value="<%$QueueObj->id %>" />
286 # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) ,
291 "/Elements/SelectStatus",
293 QueueObj => $QueueObj,
294 Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate,
301 "/Elements/SelectOwner",
303 QueueObj => $QueueObj,
304 Default => $ARGS{Owner} || RT->Nobody->Id,
308 loc("Requestors") => $m->scomp(
309 "/Elements/EmailInput",
310 Name => 'Requestors',
312 Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress
317 $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} )
318 . '<span class="comment"><i><font size="-2">'
320 "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)"
322 . '</font></i></span>',
326 $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} )
327 . '<span class="comment"><i><font size="-2">'
329 "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)"
331 . '</font></i></span>',
338 <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
339 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
341 % if (exists $session{'Attachments'}) {
343 <%loc("Attached file") %>
345 <%loc("Check box to delete")%><br />
346 % foreach my $attach_name (keys %{$session{'Attachments'}}) {
347 <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
355 loc("Attach file") =>
357 '<input type="file" name="Attach" />
358 <input type="submit" class="button" name="AddMoreAttach" value="' . loc("Add More Files") . '" />'
363 % if ( $gnupg_widget ) {
364 <& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
368 <div class="ticket-info-basics">
369 <&| /Widgets/TitleBox, title => loc('The Basics'),
370 title_class=> 'inverse',
371 color => "#993333" &>
374 loc("Priority") => $m->scomp(
375 "/Elements/SelectPriority",
376 Name => "InitialPriority",
377 Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
379 loc("Final Priority") => $m->scomp(
380 "/Elements/SelectPriority",
381 Name => "FinalPriority",
382 Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
385 loc("Time Estimated") => '<span class="timefield">'.$m->scomp(
386 "/Elements/EditTimeValue",
387 Name => 'TimeEstimated',
388 Default => $ARGS{TimeEstimated} || '',
389 InUnits => $ARGS{'TimeEstimated-TimeUnits'}
392 loc("Time Worked") => '<span class="timefield">'.$m->scomp(
393 "/Elements/EditTimeValue",
394 Name => 'TimeWorked',
395 Default => $ARGS{TimeWorked} || '',
396 InUnits => $ARGS{'TimeWorked-TimeUnits'}
399 loc("Time Left") => '<span class="timefield">'.$m->scomp(
400 "/Elements/EditTimeValue",
402 Default => $ARGS{TimeLeft} || '',
403 InUnits => $ARGS{'TimeLeft-TimeUnits'}
409 <&|/Widgets/TitleBox, title => loc("Dates"),
410 title_class=> 'inverse',
411 color => "#663366" &>
415 loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )),
416 loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' ))
422 <&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
424 <em><%loc("(Enter ticket ids or URLs, separated with spaces)")%></em>
428 loc("Depends on") => '<input type="text" size="10" name="new-DependsOn" value="' . $escape->($ARGS{'new-DependsOn'} || '' ). '" />',
429 loc("Depended on by") => '<input type="text" size="10" name="DependsOn-new" value="' . $escape->($ARGS{'DependsOn-new'} || '' ) . '" />',
430 loc("Parents") => '<input type="text" size="10" name="new-MemberOf" value="' . $escape->($ARGS{'new-MemberOf'} || '') . '" />',
431 loc("Children") => '<input type="text" size="10" name="MemberOf-new" value="' . $escape->($ARGS{'MemberOf-new'} || '') . '" />',
432 loc("Refers to") => '<input type="text" size="10" name="new-RefersTo" value="' . $escape->($ARGS{'new-RefersTo'} || '') . '" />',
433 loc("Referred to by") => '<input type="text" size="10" name="RefersTo-new" value="' . $escape->($ARGS{'RefersTo-new'} || ''). '" />'
440 <& /Elements/Submit, Label => loc("Create") &>