use strict; use warnings; # Ticket-level notifications our @ScripActions = ({ Name => 'On SetStarted Open Ticket', Description => 'When Started is Updated Set Ticket Status to Open', ExecModule => 'OpenOnStarted', }); our @Scrips = ({ Description => "On transaction and SetStarted Open Ticket", ScripCondition => 'On Transaction', ScripAction => 'On SetStarted Open Ticket', Template => 'Blank' });