%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Elements/Tabs &> % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj); <& /Elements/ListActions, actions => \@results &>
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault ); <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
<&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &> % $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj); % my $skip; % $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip ); % if (!$skip) {
% } <& /Ticket/Elements/EditBasics, TicketObj => $TicketObj, InTable => 1, fields => [ { name => 'Status', comp => '/Ticket/Elements/SelectStatus', args => { Name => 'Status', Default => $DefaultStatus, TicketObj => $TicketObj, }, }, { name => 'Owner', comp => '/Elements/SelectOwner', args => { Name => "Owner", TicketObj => $TicketObj, QueueObj => $TicketObj->QueueObj, DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Format), Default => $ARGS{'Owner'} } }, { name => 'Worked', comp => '/Elements/EditTimeValue', args => { Name => 'UpdateTimeWorked', Default => $ARGS{UpdateTimeWorked}||'', InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes', } }, ] &> % $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj ); <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, InTable => 1, KeepValue => 1, &>
<&|/l&>Update Type: % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
<& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &> <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &> <& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &> % if ( $gnupg_widget ) { % } % $m->callback( %ARGS, CallbackName => 'AfterGnuPG' ); <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
  <& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, TicketObj => $TicketObj, &>
<&|/l&>Subject: % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
<&|/l&>Message: <& /Articles/Elements/BeforeMessageBox, %ARGS &> % $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' ); % if (exists $ARGS{UpdateContent}) { % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to % my $temp = $ARGS{'QuoteTransaction'}; % delete $ARGS{'QuoteTransaction'}; <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> % $ARGS{'QuoteTransaction'} = $temp; % } else { % my $IncludeSignature = 1; % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment'); <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &> % } % $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
% $m->callback( %ARGS, CallbackName => 'BeforeSubmit', Ticket => $TicketObj ); <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &> % $m->callback( %ARGS, CallbackName => 'BeforeScrips', Ticket => $TicketObj ); % if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) { <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &> <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &> % }
% $m->callback( %ARGS, CallbackName => 'AfterScrips', Ticket => $TicketObj ); % if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) { " /> % }

% $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj ); <%INIT> my $CanRespond = 0; my $CanComment = 0; my $checks_failure = 0; my $TicketObj = LoadTicket($id); my @results; $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' ); $m->scomp( '/Articles/Elements/SubjectOverride', Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results ); unless($DefaultStatus){ $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); } my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||''); # Things needed in the template - we'll do the processing here, just # for the convenience: my ($CommentDefault, $ResponseDefault); if ($Action ne 'Respond') { $CommentDefault = qq[ selected="selected"]; $ResponseDefault = ""; } else { $CommentDefault = ""; $ResponseDefault = qq[ selected="selected"]; } my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} : lc $Action eq 'respond' ? 'response' : lc $Action eq 'comment' ? 'private' : 'none' ; $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or $TicketObj->CurrentUserHasRight('ModifyTicket') ); $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or $TicketObj->CurrentUserHasRight('ModifyTicket') ); ProcessAttachments(ARGSRef => \%ARGS); my %squelched = ProcessTransactionSquelching( \%ARGS ); $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched; my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS ); $m->comp( '/Elements/Crypt/SignEncryptWidget:Process', self => $gnupg_widget, TicketObj => $TicketObj, ); if ( $ARGS{'SubmitTicket'} ) { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $TicketObj->TransactionCustomFields, Object => RT::Transaction->new( $session{'CurrentUser'} ), ARGSRef => \%ARGS ); unless ( $status ) { push @results, @msg; $checks_failure = 1; } $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check', self => $gnupg_widget, TicketObj => $TicketObj, ); $checks_failure = 1 unless $status; } # check email addresses for RT's { foreach my $field ( qw(UpdateCc UpdateBcc) ) { my $value = $ARGS{ $field }; next unless defined $value && length $value; my @emails = Email::Address->parse( $value ); foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) ); $checks_failure = 1; $email = undef; } $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; } } my $skip_update = 0; $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update, checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj ); if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) { $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' ); return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); } <%ARGS> $id => undef $Action => '' $DefaultStatus => undef